Forum Discussion
Teams presence showing "in a call" when not
I have a strange issue where Teams shows that I am "In a call" when I'm not. I've tried the "clear the Teams cache" suggestion, but that didn't make a difference. The presence is the same whether I'm...
Thank you for your response. Yes, I have tried the "Reset Status" option. It eventually resets back to "In a call".
"In a meeting" is an Outlook calendar state and "In a call" is a Teams app state, so this is coming from Teams
Are you sure you aren't logged in to another endpoint?
Are you sure you aren't logged in to another endpoint?
- Thanks for continuing to assist. The only other endpoint I have Teams on is my mobile device. I am logged in, per se, but not in a Teams meeting on it. I have restarted and even shut it down for an extended period of time to see if it was affecting presence, but it didn't make any difference.
- Do you remember when this started to happen? any special thing?
- It seems to coincide to when I gave myself full access to our conference room resources (to allow me to see who had rooms reserved). But, I'm not 100% sure that's when it started. It was definitely around that time that I noticed it. But, I removed access for a couple of hours to see if that resolved it, but it didn't.
