Forum Discussion
Teams Reporting - Call Queue Agents
Hello, We have recently switched to using Teams for our Auto Attendance and Call Queues. A manager reached out to me for a report or at least a visual for one of her employees. She sees a high nu...
I think the brand-new improvements to the delegate function might be able to address this use case.
Microsoft introduced a separate Call Log for the Delegates and Delegator. Making it really easy to see history (and even call barge!)
There's a good write-up about it here:
https://networking-talks.blogspot.com/2023/07/microsoft-teams-has-added-new-features.html
Microsoft introduced a separate Call Log for the Delegates and Delegator. Making it really easy to see history (and even call barge!)
There's a good write-up about it here:
https://networking-talks.blogspot.com/2023/07/microsoft-teams-has-added-new-features.html
Hi Carl, can you explain further how the improvements to the delegate function improve Auto-Attendant/Call Queue reporting? We have many A-As and CQs and the current report (albeit a big improvement on the previous report) does not provide the information our users expect.
Stewart_Ross - I agree. I was asking about A-As and CQ not delegates. So you also find the reporting lacking? I'm able to get overall numbers but not details.
Carl_Karawani - Any reporting upgrades for agents that are part of Call Queue's?
