Forum Discussion
Teams Reporting - Call Queue Agents
Hello, We have recently switched to using Teams for our Auto Attendance and Call Queues. A manager reached out to me for a report or at least a visual for one of her employees. She sees a high nu...
We require better Teams Voice and Teams Calling Plan reporting as well. The sample reports in Power BI are lacking in call detail and there is little help customizing them.
You may want to look into generating your own Power BI reports. We do not require detailed reporting for our CQ and AA, but the basic reports offered us the insights to create the reports we needed.
Auto attendant and Call queue historical reports - Microsoft Teams | Microsoft Learn
DennisMatl Unfortunately i do not know where to start with that
- Sorry to say neither did I. I followed this from Microsoft
https://learn.microsoft.com/en-us/microsoftteams/cqd-power-bi-query-templates
