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Teams Reporting - Call Queue Agents
Hello, We have recently switched to using Teams for our Auto Attendance and Call Queues. A manager reached out to me for a report or at least a visual for one of her employees. She sees a high nu...
Hi,
When looking to understand your customers, manage performance and service levels, it is common to integrate a call analytics package to your voice platform. Here is one specifically built for Teams -- https://vimeo.com/944784133/fc6d010865?share=copy
Hope this helps
Regards
Andi
When looking to understand your customers, manage performance and service levels, it is common to integrate a call analytics package to your voice platform. Here is one specifically built for Teams -- https://vimeo.com/944784133/fc6d010865?share=copy
Hope this helps
Regards
Andi
AndiW16 See my previous post. I shouldn't have to buy another product in order to get basic capabilities from Teams.
