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Holly_Rains's avatar
Holly_Rains
Copper Contributor
Dec 04, 2024

Teams Room Device Whiteboard Storage

 

Hello All, 

I have a NeatBoard that will not save my Whiteboards. It gives the notification that the whiteboard cannot be saved. This is assigned an E5 user account with the Teams Room Pro license. I saw an article that mentioned,

Files created by commercial account users are saved in OneDrive (work or school), except in the following scenario:

A board was initiated on a Surface Hub or a Microsoft Teams Room device.

If this is the case, can whiteboards started from these devices not be saved? 

Thank you!

  • AnkushGhai's avatar
    AnkushGhai
    Copper Contributor

    Is that a MTR on windows? To save a whiteboard, the only possibility is to add yourself to the whiteboard sharing sessions and save there. Assigning an E5 to resource will not help as Microsoft treats resource accounts as "Anonymous users"

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