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"There was a problem saving the photo. Please try again."
Every time someone tries to change the image of the team we get this error, "There was a problem saving the photo. Please try again." We try and try and try and try and try and try again with NADA. I have asked for help, but get nothing. So does anyone else have this issue or just us? A solution?
OrlaJoan Hi, wow this conversation is massive. I wonder if all are having identical issues with the photo. Must be that similar has been merged into this one.
Anyway, for the record. Something that can affect is the following.
"Teams users with mailboxes hosted on premises must be synchronized to Azure Active Directory. They can change the user profile picture providing Exchange Server 2016 (Cumulative Update 3), or above, is running on-premises."
'Change your picture in Teams'
See the table with "User's mailbox is hosted in" and the "Modify user profile picture" to see if you should be able to do it.
'How Exchange and Microsoft Teams interact'
https://docs.microsoft.com/en-us/microsoftteams/exchange-teams-interact
Note the 7 disclaimer as well.
"Teams honors the Outlook on the web mailbox policy setting that's configured by tenant admins to control whether users can change their profile picture. If the -SetPhotoEnabled setting is turned off in the policy, users cannot add, change, or remove their profile picture."
P_Moore Same issue a YEAR later
I've developed my own solution for this because I really hate the common work around for this involving default user pictures. This issue has been a problem since the dawn of windows and user account migration. The following is a local procedure I created tonight using the registry to force specific profile images for specific users.
1.Visit your “ProfileList” key in regedit.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
1a. Identify which "S-1-5" entry is for (the user you wish to change)'s profile picture. You can do this by viewing the entry of each "ProfileImagePath" for the correct user name. In my case it's
S-1-5-21-3933070242-1385264018-3888146546-1006
Which is for the user “Paul”.
2. Visit “Users” registry key
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\AccountPicture\Users
2a. Discover “S-1-5” file discovered above is NOT present. Other users with different numbers are likely present. If the user’s “S-1-5” key IS present in this registry location you may still continue. This key tells windows where to look for each profile picture by size. You must then complete 2b OR 2c.
2b. (optional) Export one of the other user’s “S-1-5” key (the whole thing) to your desktop
2c. (optional) copy the following template into a text file and change the extension to .reg.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\AccountPicture\Users\S-1-5-21-3933070242-1385264018-3888146546-1006]
"Image96"="C:\\Users\\Public\\AccountPictures\\S-1-5-21-3933070242-1385264018-3888146546-1002\\{5D8163C9-0871-407C-B71D-053A0B8520F8}-Image96.jpg"
"Image448"="C:\\Users\\Public\\AccountPictures\\S-1-5-21-3933070242-1385264018-3888146546-1002\\{5D8163C9-0871-407C-B71D-053A0B8520F8}-Image448.jpg"
"Image32"="C:\\Users\\Public\\AccountPictures\\S-1-5-21-3933070242-1385264018-3888146546-1002\\{5D8163C9-0871-407C-B71D-053A0B8520F8}-Image32.jpg"
"Image40"="C:\\Users\\Public\\AccountPictures\\S-1-5-21-3933070242-1385264018-3888146546-1002\\{5D8163C9-0871-407C-B71D-053A0B8520F8}-Image40.jpg"
"Image48"="C:\\Users\\Public\\AccountPictures\\S-1-5-21-3933070242-1385264018-3888146546-1002\\{5D8163C9-0871-407C-B71D-053A0B8520F8}-Image48.jpg"
"Image192"="C:\\Users\\Public\\AccountPictures\\S-1-5-21-3933070242-1385264018-3888146546-1002\\{5D8163C9-0871-407C-B71D-053A0B8520F8}-Image192.jpg"
"Image240"="C:\\Users\\Public\\AccountPictures\\S-1-5-21-3933070242-1385264018-3888146546-1002\\{5D8163C9-0871-407C-B71D-053A0B8520F8}-Image240.jpg"
3. Open the file you’ve exported/created in either text editor or notepad++.
3a. Change the Key location in the first entry to the “S-1-5” number you determined earlier to belong to the user without a profile picture. This will ensure that when you merge this file with your registry it creates a new registry key tree for them.
3b. Change the path of each “image##” to match the location of your desired profile picture for each corresponding size. I simply created a “profile pictures” folder in the user’s picture directory and made every link point to the same .jpg. You could also use the public pictures directory if you don’t have access to the account in question.
4. Here is my finished product. Yours should look similar to this but with your “s-1-5” number and image paths.[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\AccountPicture\Users\S-1-5-21-3933070242-1385264018-3888146546-1006]
"Image96"="C:\\Users\\Paul\\Pictures\\Profile Picture\\Paul.jpg"
"Image448"="C:\\Users\\Paul\\Pictures\\Profile Picture\\Paul.jpg"
"Image32"="C:\\Users\\Paul\\Pictures\\Profile Picture\\Paul.jpg"
"Image40"="C:\\Users\\Paul\\Pictures\\Profile Picture\\Paul.jpg"
"Image48"="C:\\Users\\Paul\\Pictures\\Profile Picture\\Paul.jpg"
"Image192"="C:\\Users\\Paul\\Pictures\\Profile Picture\\Paul.jpg"
"Image240"="C:\\Users\\Paul\\Pictures\\Profile Picture\\Paul.jpg"
5. Execute/run the .reg file you just created and allow it to merge with the registry. It -should- take effect immediately. Hit Win+L to lock your profile and take a look at the users list. Your new image should show up on the profile you were editing.This keeps happening to me but Idk why! whenever I try to upload a pic onto microsoft teams it glitches and says there was an error pleast try again its like there trying to scam us!😒😠😡P_Moore
OrlaJoan Hi, wow this conversation is massive. I wonder if all are having identical issues with the photo. Must be that similar has been merged into this one.
Anyway, for the record. Something that can affect is the following.
"Teams users with mailboxes hosted on premises must be synchronized to Azure Active Directory. They can change the user profile picture providing Exchange Server 2016 (Cumulative Update 3), or above, is running on-premises."
'Change your picture in Teams'
See the table with "User's mailbox is hosted in" and the "Modify user profile picture" to see if you should be able to do it.
'How Exchange and Microsoft Teams interact'
https://docs.microsoft.com/en-us/microsoftteams/exchange-teams-interact
Note the 7 disclaimer as well.
"Teams honors the Outlook on the web mailbox policy setting that's configured by tenant admins to control whether users can change their profile picture. If the -SetPhotoEnabled setting is turned off in the policy, users cannot add, change, or remove their profile picture."
P_Moore Me too. Instead, I need help with changing my profile picture because it said "There was a problem saving the photo. Please try again." but I tried and tried and well...... didn't work so I'm left with my initials.
iperdomo4@estudiantes.areandina.edu.co
No me deja cargas foto de perfil
I am still facing an issue even if I tried everything from here.
This is what I get when trying to update from the web version:
How can I fix this? It is so annoying!
Yes, I did try everything. It seems my user does not have permission ( from my company) to change that photo. In the end, this is an INCONSISTENT ERROR MESSAGE.
I would not have tried all kinds of "magical" solutions for a software ( which is written using LOGICAL algorithms) if this scenario was tested and probably PROPOSED by product.
Thanks, I know it is not your fault
I'm facing the same problem.
This is just silly. Why is this still an issue almost 2 years later?
