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jbala's avatar
jbala
Copper Contributor
Dec 11, 2019

Voicemail not showing up on Microsoft Teams

Hi Everyone

 

Hoping to get some help with this. We are just starting to role out Microsoft Team as phone system.

 

We have Exchange Online, Microsoft Team with 365 Phone system and are using Direct routing.

On certain users if voicemail is left, they get notification on their email and on the Microsoft Team Activity notification but when you go to  voicemail tab under Call. Its blank.

 

I'm myself is not having this issue. Just want to see if anyone else have any idea what route cause is.

 

 

 

 

Microsoft team
Voice
  • Eric_Bottger's avatar
    Eric_Bottger
    Copper Contributor
    Apr 13, 2023
    I’m having this issue as well with some users at Indiana University but don’t have a resolution yet.
    • Mikeleane's avatar
      Mikeleane
      Copper Contributor
      Apr 13, 2023
      Hi, we had this issue recently during a migration. It was with poly phones, it turned out to be a firewall issue, the fortinet firewall rule allowed the built-in teams service but an additional IP address was missing.
  • hrusso's avatar
    hrusso
    Copper Contributor
    Sep 09, 2021

    jbala I know this is an old thread, but I am having the same issue. My voicemail comes through on Outlook, and on my mobile Teams app, but not my desktop Teams app. 

    • brownt63130's avatar
      brownt63130
      Copper Contributor
      Dec 01, 2021

      hrusso All.....Any updates or luck here?  We are seeing the same issue in the Teams client "Voicemail" section, not seeing messages their and can't playback the message when seen in activity feed either.

  • dhendrix24's avatar
    dhendrix24
    Brass Contributor
    Feb 09, 2020

    jbala Did you find a resolution for this issue?

     

    I'm having the same issue here with several users. 

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