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Whiteboard showing of for some users and not others
We recently turned on Whiteboard for our users. In Teams, however, we are having a weird issue that I cannot trace. I have some users who have the Whiteboard option when they go to share, and others ...
sellersk Hi, I've had the exact same issue where we (some users) had to manually start the Whiteboard app outside of Teams for it to appear. Not the optimal approach perhaps but solved the issue for the time being. Not heard of any problem with it since.
sellersk Hi, I've had the exact same issue where we (some users) had to manually start the Whiteboard app outside of Teams for it to appear. Not the optimal approach perhaps but solved the issue for the time being. Not heard of any problem with it since.
Thank you. That is interesting, but I know at least one of the users affected can open Whiteboard on the web and in the app. Just not in a Teams meeting. So far the users that I know are affected are admins. I do not know if any other users are affected. We are thinking there is some conflict with whatever we have set for the admins, but the weird this is that 2 of us have it, the other 2 do not.
- Hmm, do those admins have a different app permissions policy in the Teams Admin Centre?
In addition, how about force re-adding the meeting policy via Powershell to those users and seeing if this resolves it
https://docs.microsoft.com/en-us/powershell/module/skype/grant-csteamsmeetingpolicy?view=skype-ps
Once you have done this, log out, clear cache, log back in and try again
Best, ChrisChrisHoardMVP Yeah, the last part of your reply could (should) perhaps be the first thing to try.
sellersk Just to be clear, all they had to do was to start the desktop app, then it appeared in Teams as well. But from the look of it you might need to follow Chris suggestions.
Good luck!
ChrisHoardMVP I will have to try your suggestion. I will say this about the app permission in Teams. there were two different meeting policies in effect. One was the global the other was one meant for Admins that was a duplicate of the global policy, in both Whiteboard was on. The weird part of this is that two people had the Admin policy and two had the Global.....and they did not match the people who had access to whiteboard in Teams. I will try to reassign the policy with powershell. I'll let you know if it works
Kyle
