Forum Discussion
New Teams Client is crashing when Jabra Evolve 75 Headset is muted by putting the microphone up
We have a strange issue with the new Teams client. When the Mic is put up, the headset is actually muting Teams. However, with the new Teams client, if the headset is put Teams crashes sometimes...
Christian Dyck
Answer from Jabra Support:
1 Feb. 2024, 13:34 MEZ
Hello Mr. ?
Thank you for your message.
Similar issues have recently been reported by other users after upgrading to MS Teams NEW. As not all users are affected, it seems that the computer model and operating system may also play a role.
We recommend temporarily reverting to an older Teams version and reporting this problem to MS Teams.
The softphone (telephony program) and the headset communicate with each other via standard HID commands. We have not made any recent changes to the integration and the same commands are used to communicate with different softphones.
I will be happy to answer any further questions you may have.
From Microsoft we got no feedback so far...
