Forum Discussion
Mobile app Sub folder notifications
We have pushed all our users to use Outlook mobile apps on iOS and Android, however many are complaining that they have created rules on the Outlook desktop client to put emails in certain sub folder...
Hi I was recently facing the same issue and I have figured out a way to do so.
Go to your Rules and edit the rules with the following category. "Play a sound" for those specific mails. What this does is,
The mail arrives in inbox. You get notification in the mobile. The moment you read the mail, it stays there in the inbox.
But as soon as you open Outlook (on the computer) the synchronization makes the rule run and the mail then travels to its dedicated folder.
Hence this solves the 1) Notification issue of mails for subfolders in mobile. 2) Also you can keep your rules running without having to remove them.
I hope this helps.Andrew Sparks
Sorry I didn't see this post earlier when I was reposing/replying to the original post. Yep this works. Setting Play sound on rule is what solved this issue for me.
- Play sound is a client rule, not server rule right? If so you have to have outlook open all the time for this to work?
Im having exactly the same problem. I can't believe that it hasn't been fixed yet. There are a few suggested work arounds. Which one is the most successful? forbes13
Hi RickyR1969
I posted a workaround to this in 2020, cant believe that this is still a problem and that it wasnt yet implemented natively by microsoft.
well, I’ll just paste below what I posted in page1:
Hint for people that have the same issue and those who might end-up here:
The best solution I found currently is to use MS-flow app, I succeeded to have notifications with a little delay for outlook account.
Install ms-flow app from the store then follow these steps:
- Create a new flow
- from the triggers list, pick when a new email comes v2 (there is a trigger for outlook and one for 365).
- hit login, it will ask you to login
- then add Notification from the action list
- you can choose what to show in the notification (I picked sender and body of email).
- Thank you. I will give that a try. Will there be any licensing issues using MSN Flow? Our company probably doesn't pay for that license.
In my experience, none of the workarounds actually work. Most of the posted workarounds are simply people misunderstanding the problem and throwing our solutions that don’t solve the actual problem. The only true work around I found (on android at least) is to use Aquamail or Nine email apps. BOTH will cost money, but they are both fantastic and TRUE outlook replacements. If this is not an option, you'll need to make all mail go to your inbox. If THAT is not an option, you just have to miss getting proper notifications. I'm not sure what options there are for 3rd party mail apps that don’t suck on IPhones. The built in mail app might actually do this??
I would have nonesty expected MS to just buy either Nine or Aquamail and rename it to Outlook by now.- I don't really have that option because it's a work phone and email account, and they pay for Microsoft for the license. So I really need to. Make it work. I have missed some very important emails.
