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fordwilliams's avatar
fordwilliams
Copper Contributor
Sep 11, 2024
Solved

My hotmail account is supposed to no longer be supported as of Sept. 16, 2024. What do I need to do?

I access Outlook/Hotmail on my iMac and iPhone. Apparently the Basic security progrm is no longer going to work after Sept. 16. What am I supposed to do? I see directions for Outlook for Windows, but I am on an IOS system.

  • FrederikSeyns's avatar
    FrederikSeyns
    Sep 11, 2024
    Thank you!
    Please mark my previous answer as 'best answer' or "solution".

    Feel free to reach out if you don't receive your emails after Sept 16 on your device.
  • jeffsg's avatar
    jeffsg
    Copper Contributor

    Well it's now the 17th September and my emails on my laptop are working fine however I found out that I couldn't attach pictures and email from my iPhone so I set up Outlook on the phone and now can attach pictures but it's not as easy as before.

     

     

    • DavidLos's avatar
      DavidLos
      Icon for Microsoft rankMicrosoft
      Great to hear things are working for you. Just so you know the changes are starting to slowly roll out and they will be expanding to more and more accounts as the days go on.
      • mal7's avatar
        mal7
        Copper Contributor

        MICROSOFT ACCOUNT RECOVERY IS SO BAD! I HV LOST 2 HOURS OF MY TIME TRYING TO RECOVER MY ACCOUNT SUDDENLY I GET ASKED QUESTIONS THAT I DONT REMEMBER THE ANSWERS FOR.. THEY KEEP SENDING ME AN EMAIL SAYING I DONT EXIST! WHAT DO I DO?

  • grahamneal123's avatar
    grahamneal123
    Copper Contributor

    fordwilliams i also have the same problem as you i have received an email saying i need to upgrade my hotmail and outlook email accounts for security reasons but i find the information how to do it very confusing 

    i have deleted the outlook account on my iPhone and reinstalled it  hoping that will upgrade the security but it never showed any changes to me not sure if that method works apart from that i am completely at a loss how to upgrade as i do not understand the procedure in the email I received 

    • grahamneal123's avatar
      grahamneal123
      Copper Contributor

      grahamneal123 thanks for replying  but I am still not clear on what is happening   by deleting and reinstalling my outlook email will that update the security ? And everything will work fine  I am not very technical with this stuff 

      • FrederikSeyns's avatar
        FrederikSeyns
        Brass Contributor
        Hi, I'm sorry for not being clear enough.
        By re-configuring your email account on your iOS device, latest authentication method (OAuth 2.0 = more secure) will be used IF your device supports this.

        If you have iOS 11.0 or higher, all should be OK.
        To check which iOS version your iPhone is running, follow these steps:
        Open Settings.
        Scroll down and tap General.
        Tap About.
        Look for the number next to "Software version"

        Sadly, I don't have an iOS myself so can't provide you with any screenshots.

        Hope this information is more clear!
    • FrederikSeyns's avatar
      FrederikSeyns
      Brass Contributor
      Basically, MSFT stops supporting 'basic authentication'.
      The latest versions of Outlook, Apple Mail, and Thunderbird will all support these changes, so this will largely affect any app that hasn’t been updated to support “Modern Auth".

      Starting with iOS 11.0, the native mail client has support for OAuth 2.0. (OAuth 2.0 = "modern authentication")

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