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diviljain07's avatar
diviljain07
Copper Contributor
Sep 24, 2024
Solved

Outlook for Mac crashes at launch on macOS Sequoia 15.0

Hi,

 

Since updating my macOS to Sequoia 15.0, Outlook crashes immediately after opening. A few days ago, Word and PowerPoint were also crashing upon startup, but they are now working normally.

 

I am unable to use the “Contact Support” option in the Outlook app, as it freezes within 5 seconds of launching.

What is the solution for this?

I request someone from the Outlook support team to get back to me at the earliest, and I will share all the error reports.

 

Thanks.

  • Hey guys!

    Outlook is working fine after updating MacOS to v15.1 and outlook to v16.91. Thanks for all your suggestions.

  • mystie3k's avatar
    mystie3k
    Copper Contributor
    Same issue here. Talking with apple support I am able to boot into safe mode and then use office, or I can use office when not logged in. But the problem persists when I am in normal boot (M3 MB pro) and sign in to office and use one drive. Conflict seems to be somewhere between MacOS and Onedrive
    • diviljain07's avatar
      diviljain07
      Copper Contributor

      mystie3k 

       

      Even I’ve been in touch with Apple Support and followed their instructions, including uninstalling and reinstalling the apps, but the issue persists. I also booted into safe mode: Outlook works normally in safe mode, but Word does not. When I created a new user account, all apps worked fine. Apple Support performed a few other steps via remote access, but the problem remains unresolved. Have sent them all the error reports as well. They have now requested assistance from Microsoft.

      • Raadghast's avatar
        Raadghast
        Copper Contributor

        diviljain07 

         

        Apps worked except I couldn't login on my hotmail account in Outlook. Now tried the New Outlook and all seems fine, especially after a new update from MS

         

        Cheers

         

        Raadghast

  • diviljain07's avatar
    diviljain07
    Copper Contributor
    Update 24/09/2024 : Microsoft Word application is also facing the same issue.

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