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Outlook Password prompt disappears quickly
Good morning everyone, Over the past several months we've been experencing a very random issue where Outlook loses users credentials, and then when loading Outlook it prompts for the password, bu...
Ash365 I was able to resolve this issue by adding the following registry keys
Credit to this article also
https://superuser.com/questions/1349327/outlook-needs-password-but-dialog-box-disappears
- HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity, create a DWORD value named EnableADAL and set it to zero.
- Under the same registry key, create a DWORD value named DisableADALatopWAMOverride and set it to 1
This post gave me some hints into solving my issue, thanks all.
I'm using Windows Virtual Desktop (WVD) with Windows 10 20H2 Multi-Session with FSLogix, and users are MFA enabled. Only after a few days of using the desktop, they have the issue where Outlook or Teams cannot open anymore and when we try to reconfigure outlook it doesn't find the account at all.
Simply disabling MFA solves the issue, but that's not an option. On Multi-Session, it's not possible to Hybrid Join so it might be another factor affecting the SSO mechanism of WAM...
Here is how I solved the issue, keeping MFA:
Add the following Registry keys to disable WAM (Web Account Manager) and revert Outlook back to ADAL (Active Directory Authentication Library):
- [HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity "DisableADALatopWAMOverride"=dword:00000001
- [HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity "DisableAADWAM"=dword:00000001
Hope it'll help others as I spent 2 weeks on this.
Hugo
- THANK YOU hugosob, i had followed similar (but different) registry edit instructions from other site that didnt work. I noticed multiple comments here about yours working.
If you're here looking for the correct fix (Outlook not displaying the password dialog after updating your online account with MFA [multi-factor authentication]), go back a page in these comments to hugosob's from Nov 16, 2020 to find the proper registry keys to add. - Thanks the other fixes in this thread did not work as they relied on MFA being disabled, this worked for us while keeping MFA active.
- Thanks Hugo! After fighting with this for 3 hours, and trying all the other suggestions, these registry changes fixed it!
