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Outlook Password prompt disappears quickly
Good morning everyone, Over the past several months we've been experencing a very random issue where Outlook loses users credentials, and then when loading Outlook it prompts for the password, bu...
Ash365 I was able to resolve this issue by adding the following registry keys
Credit to this article also
https://superuser.com/questions/1349327/outlook-needs-password-but-dialog-box-disappears
- HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity, create a DWORD value named EnableADAL and set it to zero.
- Under the same registry key, create a DWORD value named DisableADALatopWAMOverride and set it to 1
I am using my laptop as both my iphone and ipad are suffering from being unable to respond to the "Enter the password for Outlook account" prompt. what action can i take to get out of this please?
Colin2000 If you're having an issue on your iphone and ipad, it's not related to the issue discussed in this thread. As long as you're running on iOS 11 or later/iPadOS 13.1 or later modern authentication should work with the apple mail app. You could also try downloading the Microsoft Outlook app in case there's some conditional access setting not allowing the apple mail app to work. If none of that helps, I recommend reaching out to your IT staff or opening a case with Microsoft.
