Forum Discussion
Unable to open rpmsg
Hello, We have AIP and in the last couple of weeks there are lot of complaints about people not able to send/open protected e-mails. E-mails either marked for "Recipients Only" or any AIP unifie...
Hi, do you have a more specific example of the errors encountered please?
Also, are you using the classic labelling client or the unified client?
Here is the image of a test message that I sent to myself. I marked the e-mail with AIP label "Confidential\Recipients Only"
Prior to this issue I used to be able to read the email natively in outlook but now I am seeing it as an attachment and I also get a link "Read Message" which points to the below URL:
Which in turn opens the email in OWA rather than in outlook client itself.
When I try to open an e-mail like this from someone else the it opens the same message as belowJamesRV - did you find answer or solution for this problem?
I am having same issue, interestingly - my outlook (O365 Outlook Version 2109 - Current channel) as two three from two different O365 tenant and user experience is different :
1. user1@tenant1.com -
3. sharedmailbox@tenant2.com (user1@tenant2.com is member with full access at this sharedmailbox)
user1@tenant2.com sent encrypted email to user1@tenant1.com and sharedmailbox@tenant2.com and getting following behaviour:
user1@tenant1.com keep getting encrypted email in .rpmsg format like you mentioned where sharedmailbox@tenant2.com (where user1@tenant2.com is full access member) mailbox open encrypted email inside outlook
mevaibhav831345 Any resolution on this. I've been in this OME rabbit hole for about 2 years
