Forum Discussion
Unable to open rpmsg
Hello, We have AIP and in the last couple of weeks there are lot of complaints about people not able to send/open protected e-mails. E-mails either marked for "Recipients Only" or any AIP unifie...
Here is the image of a test message that I sent to myself. I marked the e-mail with AIP label "Confidential\Recipients Only"
Prior to this issue I used to be able to read the email natively in outlook but now I am seeing it as an attachment and I also get a link "Read Message" which points to the below URL:
Which in turn opens the email in OWA rather than in outlook client itself.
When I try to open an e-mail like this from someone else the it opens the same message as below
JamesRV - did you find answer or solution for this problem?
I am having same issue, interestingly - my outlook (O365 Outlook Version 2109 - Current channel) as two three from two different O365 tenant and user experience is different :
1. user1@tenant1.com -
3. sharedmailbox@tenant2.com (user1@tenant2.com is member with full access at this sharedmailbox)
user1@tenant2.com sent encrypted email to user1@tenant1.com and sharedmailbox@tenant2.com and getting following behaviour:
user1@tenant1.com keep getting encrypted email in .rpmsg format like you mentioned where sharedmailbox@tenant2.com (where user1@tenant2.com is full access member) mailbox open encrypted email inside outlook
mevaibhav831345 Any resolution on this. I've been in this OME rabbit hole for about 2 years
AsTheCrowFlew - Multiple account at Outlook for AIP world in many case more like unsupported scenario especially with AIP UL client at Outlook or there is temporary authentication failure (which usually happen for exchange mailbox behind the scene).
Because of unsupported scenario, there could be different (some unexpected like you see one at your end) UX when there are multiple account at one profile or multiple account spread across multiple profile.
Make sure to have following in-place (there is no permanent fix for my scenario) to deal with .rpmsg UX for email at Outlook when mailbox is hosted at Exchange Online:
- Close all open browser and office app
- Open IE and Edge and type in https://portal.office.com and make sure you logged in with account which has experienced .rpmsg issue
- Make sure to have same account (account where .rpmsg) at your outlook
- Wait for 5 minutes
- Restart your outlook , let it full load and check encrypted email once again
The recipient is often not us, so we don't have the ability to troubleshoot the other end. It's almost always the case that OWA and Microsoft Mail can decrypt the message, but the full Outlook client can't. For many of our partners OWA and Microsoft Mail is not allowed. I want to embrace OME but the recipient behavior is wildly inconsistent making it difficult for users to adopt.
