Forum Discussion
Unable to open rpmsg
Hello, We have AIP and in the last couple of weeks there are lot of complaints about people not able to send/open protected e-mails. E-mails either marked for "Recipients Only" or any AIP unifie...
JamesRV , I just got off the phone with support, and they fixed the issue for me at the tenant level.
- Can you share what the fix at the Tenant level was?
- I honestly don't know. But if you're an EXO customer I recommend opening a ticket from the admin portal. The fix should be free.
Well, then, do tell how that problem is to be fixed? Is there a free file opening utility somewhere?
Because, I certainly will not pay for something that Microsoft messed up. And, Mr. Jayblaster, why would you post here, saying the "problem was fixed at tenant level", but you do not provide any further detail about this? How is that helpful to anyone?
I fixed the problem by "no longer using the so-called encryption function" made available within the
" https://outlook.live.com/mail " system. I use other systems that do work. If Microsoft is "happy with stuff that does not work", then that is their problem.
Just FYI, I don't use Microsoft OneDrive. Why? Because they do not allow storage of encrypted files.
And why is that? No answer! No explanation!
- I had to open a support ticket with Microsoft. I'm sorry if that's not an option for you.
This was for Outlook and Exchange Online. OWA was working fine, it was Outlook that wasn't working.
