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Recognition if customer migrates from on prem to Cloud
Hi community, We are wondering if the scenario below will have a positive impact on our deployment data (D365 Business Application membership status >> Customer Success >> Deployment). Appreciate ...
Yes, migrations from on-premises towards Cloud do count for your Designation points (like you mentioned, assuming they meet the eligibility criteria like revenue or MCV thresholds). The eligibility is for net new Cloud customers, so previously used on-premises software does not remove eligibility of the customer tenant.
Do note; while I'm not 100% sure this still applies, previous on-premises to cloud promotions (like CSP-EP or Bridge to Cloud) actually did NOT count as new Cloud customers, as this is a 'renew your on-premises in cloud' promotion and thus actually still counted as on-premises customers.
Also the question would be, how is the customer transacting their D365 licenses?
As CPOR for D365 only applies to EA customers, not for CSP customers. You're actually not able to submit a CPOR claim for CSP subscriptions: Incentives customer association issues - Partner Center | Microsoft Learn
Hi team,
thanks for your response, much appreciated. Let me try to explain in a different way:
* Our customer is using Dynamics CRM on prem
* Customer now migrates to cloud
* Could we submit a claim upon successful migration which is then counted towards our Customer Success - Deployment figures? IF YES, what do we need to submit ? (submit CPOR-OSU?).
Please ignore the MAU related part: If we submit a CPOR-OSU upon successful migration we will see the positive impact on the MAU numbers.
We have two "internal opinions":
(A) No, a migration will never be counted towards our partner deployment number.
(B) Yes, a migration will be counted towards our deployment numbers (assuming all criteria are met like MCV).
PS: I am not asking how to view data. I am very aware of MCV, MAU differences etc. This is a "general question", therefore I added the comment that "all criteria are met, from MCV, Enterprise/SMB, workloads" etc etc etc - to make the answer easier and focus on the actual scenario.
Yes, we are a solution partner.
thanks for your response, much appreciated. Let me try to explain in a different way:
* Our customer is using Dynamics CRM on prem
* Customer now migrates to cloud
* Could we submit a claim upon successful migration which is then counted towards our Customer Success - Deployment figures? IF YES, what do we need to submit ? (submit CPOR-OSU?).
Please ignore the MAU related part: If we submit a CPOR-OSU upon successful migration we will see the positive impact on the MAU numbers.
We have two "internal opinions":
(A) No, a migration will never be counted towards our partner deployment number.
(B) Yes, a migration will be counted towards our deployment numbers (assuming all criteria are met like MCV).
PS: I am not asking how to view data. I am very aware of MCV, MAU differences etc. This is a "general question", therefore I added the comment that "all criteria are met, from MCV, Enterprise/SMB, workloads" etc etc etc - to make the answer easier and focus on the actual scenario.
Yes, we are a solution partner.
LicensingConcierge1
Microsoft
MicrosoftHi RalfW
- OnPrem instances are not counted in the partner capability score, so a new cloud workload would appear as a new customer.
- Eligible association types can be found on the link in my previous reply, but I can confirm that D365 include CPOR RevRec, CPOR OSA, CPOR RevRec Performance, CSP Tiers 1 and 2, and Digital Partner of Record (DPOR) are eligible associations. Here's the link again for your convenience - Solutions Partner for Business applications - Partner Center | Microsoft Learn
If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,
Microsoft CSP Licensing Concierge
