Forum Discussion
Two MS partners supporting one customer, but only one gets recognition for MAU growth !!
Hi community, I was very surprised to learn that for the given scenario below, a MS partner will get not any recognition for deployment and MAU growth. This was confirmed by MS Partner Support. Do ...
This is correct and how CSP works.
The license provider in CSP is the Transacting Partner Of Record (TPOR) and thus gets all recognition of the subscriptions they provide. If partner p2 wants recognition, they should be the transacting partner and provide the licenses they do business for (D365 CE and the service they provide support for) themselves.
For most cases, you're not able to claim recognition/incentives for a CSP subscription that's provided by another partner. Only in EAs can you have multiple partners be Claiming Partner Of Record (CPOR) to get recognition and incentives on a subscription. Note; there can still only be one CPOR per subscription. So it's still either partner p1 or partner p2.
Furthermore MAU only applies to Modern Work- and for Power Platform Usage Incentives and only these two incentives are license program agnostic, thus can also be claimed when licenses are transacted thru CSP. For MWP it's done with CPOR, but has a 300 seat minimum. While with PL it's done thru Partner Admin Link (PAL), not CPOR.
These do not apply to D365 incentives though. Most D365 incentives have been changed to funding programs instead of incentives. So I'm wondering which incentives did partner p2 actually expect to receive?
All the details are in the incentives guide.
The license provider in CSP is the Transacting Partner Of Record (TPOR) and thus gets all recognition of the subscriptions they provide. If partner p2 wants recognition, they should be the transacting partner and provide the licenses they do business for (D365 CE and the service they provide support for) themselves.
For most cases, you're not able to claim recognition/incentives for a CSP subscription that's provided by another partner. Only in EAs can you have multiple partners be Claiming Partner Of Record (CPOR) to get recognition and incentives on a subscription. Note; there can still only be one CPOR per subscription. So it's still either partner p1 or partner p2.
Furthermore MAU only applies to Modern Work- and for Power Platform Usage Incentives and only these two incentives are license program agnostic, thus can also be claimed when licenses are transacted thru CSP. For MWP it's done with CPOR, but has a 300 seat minimum. While with PL it's done thru Partner Admin Link (PAL), not CPOR.
These do not apply to D365 incentives though. Most D365 incentives have been changed to funding programs instead of incentives. So I'm wondering which incentives did partner p2 actually expect to receive?
All the details are in the incentives guide.
Hi Martijn,
thanks for your details, and yes that's my understanding as well. But it took MS support more than 8 months to actually confirm this (with a lot of very different "breathtaking" statements along the way 😮
Please allow me two comments:
1. We as partner p2 are providing BAU support and are implementing enhancements for D365, which then results in an increase of licences (--> MAU growth), So we had expected getting "some sort of recognition" for our work - but as we both agree, partner p2 gets nothing.
2. As for CPOR: We claimed CPOR-OSU which then impacted positively our Customer Success KPIs (deployment and MAU growth, but in another scenario). I mention this as I (mis-?) read your comments as "CPOR doesn't impact MAU figures" - I am talking about D365 BizApps only.
Thanks again for your comments - much appreciated. You're awesome!
thanks for your details, and yes that's my understanding as well. But it took MS support more than 8 months to actually confirm this (with a lot of very different "breathtaking" statements along the way 😮
Please allow me two comments:
1. We as partner p2 are providing BAU support and are implementing enhancements for D365, which then results in an increase of licences (--> MAU growth), So we had expected getting "some sort of recognition" for our work - but as we both agree, partner p2 gets nothing.
2. As for CPOR: We claimed CPOR-OSU which then impacted positively our Customer Success KPIs (deployment and MAU growth, but in another scenario). I mention this as I (mis-?) read your comments as "CPOR doesn't impact MAU figures" - I am talking about D365 BizApps only.
Thanks again for your comments - much appreciated. You're awesome!
