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Bruce_KANG's avatar
Bruce_KANG
Copper Contributor
Jun 28, 2023

Account verification

Hi 

I applied for a partner last week.

but I received the following message and was rejected.

 
'Hello, Please provide additional documentation dated within the past 12 months to verify your domain information. Examples of verification documents are as follows: Domain registration/invoice or renewal that lists entity/username and domain as they are stated in your Profile. Thank you.'
 
Accordingly, I submitted my domain registration card, but I received the same rejection.
How can we solve this problem?
 
 
verification
  • Nimtech's avatar
    Nimtech
    Copper Contributor
    May 09, 2024
    Hi,
    I managed to finish by sending the following documents:

    - Payment invoice for my professional domain
    - Last payment invoice for Google Workspace, which I use as an email provider for my domain. This proves that the domain used can send and receive emails.
    I'm not sure if your Microsoft account needs to be the same as the one used in the primary global contact. Mine isn't.
    • Nimtech's avatar
      Nimtech
      Copper Contributor
      Jan 05, 2025

      Update about it.

      Reccently we had to provide our D-U-N-S number and this headake start over again. Even providing the same documentation, we cannot get the employment verifification approved. We are stucked on this for about two weeks now.

  • JillArmour's avatar
    JillArmour
    Icon for Community Manager rankCommunity Manager
    Jun 29, 2023

    Bruce_KANG I'm sorry you are having troubles here. Is your registered partner account matching your registered domain name exactly? That could be the issue. I don't have access to their systems as I am not support, so I can't see why you are getting rejected. 

    • ITTECHSTL's avatar
      ITTECHSTL
      Copper Contributor
      Oct 02, 2023

      I'm actually having the same issue but I get an email from support that says

       

      I am afraid that the provided document does not list the domain that appears on your Profile.

      Entity//Domain on the account - ITTechSTL.com // wcsas.com
      Entity//Domain on the document -  ittechstl // ittechstl.com


      If additional documentation containing this info is not available. Please update your Profile to match the documents already provided.  
       

      • Domain registration / Domain invoice at registration or renewal, which contains expiry date, that lists Entity/Username and domain as it is stated on your account.
      • An electronic domain invoice of the domain registration that lists Entity/Username and domain as it is stated on the account.

      But i dont get what he is asking for ? Do you have any ideas?

       

      JillArmour 

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