Forum Discussion
Solved
Issues with Account Verification and Revoked Partner Status
Hello everyone, Since July 30th, I have been struggling to resolve an issue with account verification in Microsoft Partner Center and to restore my partner status. Here's a summary of the problem: ...
- Hi everyone,
I wanted to update you all that my developer status has finally been restored. I'm not entirely sure what specifically fixed the issue, but here’s what I did before the status was restored:
I rechecked and updated the contact email in the Whois information (it now belongs to the domain name of my tenant).
I updated the Publisher Name in the "Legal Information" tab on the Microsoft Partner Center, changing it from the project name to the official legal name of my company.
I’m not sure if these actions directly contributed to the resolution, but I hope this advice might help some of you who are still facing the same verification issues. Best of luck with finalizing your domain verification procedures, and I hope you can get it sorted soon!
Feel free to reach out if you need any further details.
Best regards,
Chiril Codreanu
JillArmourMicrosoft
Community Manager
Community Managerccodreanu sounds like you may have to appeal your rejected account to move forward.
What kind of messaging did support send you?
JillArmourMicrosoftI can't get over the vetting process as well. My button "Fix now" is gone, because I was trying to explain I needed to change a legal name, and I never was able to edit the legal name despite being a global admin. Please advise!
JillArmourMicrosoft
Thank you for your response.The issue is that I’ve submitted the required documents multiple times and am familiar with the process of replying on the MPC and uploading documents. Despite this, after several unsuccessful attempts to verify my account, I received the following message:
We tried to verify your Partner Center profile SellerId 87683940 information but were unable to do so.
We’re unable to verify your profile information and give you full access to Partner Center.
After several unsuccessful attempts to verify your information, we’ve ended the verification process. No further action will be taken on this profile verification.
Failure to complete the verification process within 30 days may result in termination of your relationship with Microsoft.I’m concerned that my attempts to resolve the issue may lead to termination of my account, despite following the instructions and resubmitting documents multiple times.
We got locked out after multiple attempts to submit the documents. We really need someone to unlock the account so we can do the appeal or verify the identity so we can move on.
