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Issues with Account Verification and Revoked Partner Status
Hello everyone, Since July 30th, I have been struggling to resolve an issue with account verification in Microsoft Partner Center and to restore my partner status. Here's a summary of the problem: ...
- Hi everyone,
I wanted to update you all that my developer status has finally been restored. I'm not entirely sure what specifically fixed the issue, but here’s what I did before the status was restored:
I rechecked and updated the contact email in the Whois information (it now belongs to the domain name of my tenant).
I updated the Publisher Name in the "Legal Information" tab on the Microsoft Partner Center, changing it from the project name to the official legal name of my company.
I’m not sure if these actions directly contributed to the resolution, but I hope this advice might help some of you who are still facing the same verification issues. Best of luck with finalizing your domain verification procedures, and I hope you can get it sorted soon!
Feel free to reach out if you need any further details.
Best regards,
Chiril Codreanu
We are having the exact same issue! We cannot get the system to verify the identity and have now been locked out from submitting documents, or appealing the issue, etc. We have submitted 7 support tickets and all but one have been closed without resolution! We have been trying desperately to get help for weeks now and still nothing!
The process suggested by Jill Armour from Microsoft isn't an option as there is no "Fix now" button -- it has disappeared.
We were told to go to the Microsoft office to get help but there isn't an office near us as they closed a year ago even though the Microsoft website shows it as an active location today.
Current open ticket is: 2409040040010697
Some of our past tickets are:
2408260040013225
2408210040013366
2408230040007835
2408300040006198
We've been told that we should have an Account Manager but we don't know who that is and we don't know how to find out.
We REALLY need help with this issue. Please!
#aka.ms/asfp
I'm really sorry to hear you're facing the same issue. It’s incredibly frustrating to be stuck in this loop with no clear solution, especially after investing so much time. I completely understand the struggle with the verification process. I’ve also been through multiple support tickets without resolution, and it’s really concerning that we're both dealing with closed tickets and no further assistance.
Let’s hope that by sharing our cases and tickets, we can get some clarity or at least bring more attention to this ongoing issue.
If you find any solution or if someone reaches out to help you, please do share. I'll do the same.
Here are my open tickets for reference:
2404250040003907
2409030040003632
2408210040001904
2409060040005012
Let’s stay in touch and keep pushing for a resolution.
Let’s hope that by sharing our cases and tickets, we can get some clarity or at least bring more attention to this ongoing issue.
If you find any solution or if someone reaches out to help you, please do share. I'll do the same.
Here are my open tickets for reference:
2404250040003907
2409030040003632
2408210040001904
2409060040005012
Let’s stay in touch and keep pushing for a resolution.
Very frustrating! We have 5 people working on this almost full time as this has a drastic impact on our business!
I will certainly keep you informed. At this point we are trying to reach out to everyone we can that works at Microsoft to see if we can get the right kind of help...
