Forum Discussion
AidanK1
Mar 07, 2025Copper Contributor
Help with using Partner Program and account verification
I just created my own business and I am trying to launch our first app on the Microsoft Store. I created an account in the partner system under my personal account, because that is what I use for all business communications. I then created a business developer account, setting it up with all the required information (including business emails for support and contact info instead of my personal email).
While going through the verification process, I kept on getting rejected during employment verification, and they couldn't tell me why I was getting rejected, which is understandable, but Microsoft support would close any ticket I created asking for help with the verification process. And now it says I do not meet the necessary requirements to finish the verification process and I can't do anything to fix it. So I am not sure what I do now.
Do I need to delete my account and make a new non-business account and submit the app under a personal account? And if I do that, can I eventually transfer the app to a business account?
Is there anything I can do with the business account now that it has failed verification? It looks like I am just stuck and can never fix it.
What are the requirements for having a business account on the Microsoft Store? I was not able to find any information about this in the Microsoft support documentation. Am I too young of a company? Do I have too few employees? Do I need to be more established and public before I apply? I tried to follow the documentation exactly for verification and I never saw anything indicating I did not have the necessary requirements.
I appreciate any help you can give. I have never done something like this before, and I had a hard time trying to understand how to fix the rejections and where to go from here.
- JillArmourMicrosoft
Community Manager
I'm sorry to say if you don't meet the requirements of the partnership program, they cannot not accept you. Sorry I don't have better news. :(