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No reply from support on my case
Hello, Is the Services Hub for partners deprecated? I've created a case (2412110050003195) using my partner account mid-december 2024 and I still haven't been contacted by Microsoft about it. ...
Hi JillArmourMicrosoft
So, finally had the time to come back here ^^
I would like to thanks you for your help and follow up regarding this case.
Support finally contacted me to explain there was a huge backlog so I was not contacted in time.
Unfortunately, I learned that, for a case opened by a partner, the Operating System must be in mainstream support, not in extended support, which is the situation for Windows Server 2019.
I was able to work on the issue with a great engineer who guided me through several checks and we agree on a plan to upgrade the servers in WS2022.
If the issue is coming back, I will then open a new case
Have a great day and thanks again ;-)
Gerald
Hi Jill,
The only thing I've received is the mail stating that my request has been submitted.
After that, no mail or phone call about it.
Gérald
JillArmourMicrosoft
Community Manager
Community ManagerGerald_Mathieu I see, well unfortunately I have seen it take up to two weeks for support to get back to you (I know, it's awful). Please be patient while they work through all the tickets they have and can get back to you.
The system is woefully broken, and they are aware. We have told them over and over the issues, but we have seen no improvements made. Sorry for your poor experience with it.
Hang in there. :(
Hi Jill,
So I've wait almost another 3 weeks without being contacted.
As a former PFE, I even tried to contact some people I still know at Microsoft Belgium but nothing.
Does I have to tell my client that we will have to completely destroy their 4 nodes cluster because I can't get support to fix their issue?
It's been almost 2 months it is not patched because the CSV crashed the last time we tried
Gérald
