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No reply from support on my case
Hello, Is the Services Hub for partners deprecated? I've created a case (2412110050003195) using my partner account mid-december 2024 and I still haven't been contacted by Microsoft about it. ...
Hi JillArmourMicrosoft
So, finally had the time to come back here ^^
I would like to thanks you for your help and follow up regarding this case.
Support finally contacted me to explain there was a huge backlog so I was not contacted in time.
Unfortunately, I learned that, for a case opened by a partner, the Operating System must be in mainstream support, not in extended support, which is the situation for Windows Server 2019.
I was able to work on the issue with a great engineer who guided me through several checks and we agree on a plan to upgrade the servers in WS2022.
If the issue is coming back, I will then open a new case
Have a great day and thanks again ;-)
Gerald
Hi Jill,
Sorry, been on some kind of CritSit for 2 days already (even I'm not PFE anymore ^^) as we have a badly crypto-locked client.
Just saw your message but no idea why, I see I have 97 mails in this Tech Community Inbox but the interface doesn't load them.
Is the support asking for our tenant ID linked to Microsoft Partner?
For the record, I was finally contacted last Thursday by an engineer but I was in a medical appointment at that time. I've replied on Friday morning but no response from him at the moment.
Gerald
