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Gerald_Mathieu's avatar
Gerald_Mathieu
Copper Contributor
Jan 15, 2025
Solved

No reply from support on my case

Hello, Is the Services Hub for partners deprecated? I've created a case (2412110050003195) using my partner account mid-december 2024 and I still haven't been contacted by Microsoft about it. ...
tech question or issue
  • Gerald_Mathieu's avatar
    Gerald_Mathieu
    Mar 08, 2025

    Hi JillArmourMicrosoft 

    So, finally had the time to come back here ^^

    I would like to thanks you for your help and follow up regarding this case.
    Support finally contacted me to explain there was a huge backlog so I was not contacted in time.

    Unfortunately, I learned that, for a case opened by a partner, the Operating System must be in mainstream support, not in extended support, which is the situation for Windows Server 2019.

    I was able to work on the issue with a great engineer who guided me through several checks and we agree on a plan to upgrade the servers in WS2022.

    If the issue is coming back, I will then open a new case 

    Have a great day and thanks again ;-)

    Gerald

Gerald_Mathieu's avatar
Gerald_Mathieu
Copper Contributor
Mar 08, 2025

Hi JillArmourMicrosoft 

So, finally had the time to come back here ^^

I would like to thanks you for your help and follow up regarding this case.
Support finally contacted me to explain there was a huge backlog so I was not contacted in time.

Unfortunately, I learned that, for a case opened by a partner, the Operating System must be in mainstream support, not in extended support, which is the situation for Windows Server 2019.

I was able to work on the issue with a great engineer who guided me through several checks and we agree on a plan to upgrade the servers in WS2022.

If the issue is coming back, I will then open a new case 

Have a great day and thanks again ;-)

Gerald

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