Forum Discussion
Numbering and bullets in Word docs keep disappearing
When working as a team on Word files within SharePoint, I constantly have problems with things like heading numbering disappearing (or changing from numbers to bullets), bullets going missing or bull...
The problem still exists with Word version 2303 and it continues to impact my team even when only 3 people are collaborating on the same document.
Someone in our organization identified the following work around. It can be used periodically to prevent problems. It seems to work, but I have not done any controlled testing.
Clear the Microsoft Office cache by deleting all files in the following directory:
%LOCALAPPDATA%\Microsoft\Office\16.0\OfficeFileCache\0
For me, this folder has only one folder, also named "0" (zero), which holds more folders and all the cache files. I have not cleared the MS Office cache in several months and the folder currently contains over 355,000 files and uses over 10 GB of storage. The most recent cache folder is 3 GB and has 64,000 files. Another folder has almost 250,000 files and uses 8 GB of storage. All the other folders are between 1 KB and 2-3 MB. Almost all the cache files have date modified timestamps from within the past 2 weeks.
This seems like way too many files for Word to manage without problems.
Someone in our organization identified the following work around. It can be used periodically to prevent problems. It seems to work, but I have not done any controlled testing.
Clear the Microsoft Office cache by deleting all files in the following directory:
%LOCALAPPDATA%\Microsoft\Office\16.0\OfficeFileCache\0
For me, this folder has only one folder, also named "0" (zero), which holds more folders and all the cache files. I have not cleared the MS Office cache in several months and the folder currently contains over 355,000 files and uses over 10 GB of storage. The most recent cache folder is 3 GB and has 64,000 files. Another folder has almost 250,000 files and uses 8 GB of storage. All the other folders are between 1 KB and 2-3 MB. Almost all the cache files have date modified timestamps from within the past 2 weeks.
This seems like way too many files for Word to manage without problems.
