Office365 Profile Photos Disappearing

Question

Hi,&nbsp;We have added profile photos to all users O365 Profiles in both Azure AD and the Office Admin Centre and these were not pulling through to the People webpart in SharePoint Online. After painstakingly going through each user profile in the SharePoint Admin portal, the photos seemed to appear.&nbsp;All seemed fine for about a week and then all of a sudden people's photos started disappearing from Delve and the SharePoint people webpart! Users confirmed that they did not manually delete the photo themselves.&nbsp;Why is this happening and how do we stop it happening to anymore users?!&nbsp;Thanks.

mrehmat · Answer

NV_01&nbsp;If thats not the case then, unfortunately as&nbsp;SusanMcClements's post says, its an internal O365 sync issue. I have seen it before as well and wrote similar code across multiple O365 services as the post describes. Re-sync the photos and periodically checking for it is your only bet for now. Things will improve though now that the gab between Exchange and SharePoint is shrinking.Also, there are 3rd party tools out there that make sure these photo's are homogeneous across all services.&nbsp;

mrehmat · Answer

My bet would be ADSync. There is no reason for the pictures to disappear from AAD unless something is overwriting it.

nv_01 · Answer

Thanks, how would I go about diagnosing/resolving this?

susanmcclements · Answer

Profile photos has been an issue syncing for awhile. Here is another conversation thread about this issue - https://techcommunity.microsoft.com/t5/SharePoint/Syncing-Profile-Pictures-with-Office-365-and-Active-Directory/m-p/644726

mrehmat · Answer

Correction 1: when I said ADSync I meant Azure AD Connect. Are you syncing Profile pictures from AD? If i have my facts corrects, you need to look under Azure AD Attributes in you Azure AD Connect client

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Office365 Profile Photos Disappearing

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