I am on SfB 16.3.121 and my "converstion history" is most of the time not saved into my Exchange Online mailbox. My SfB account is in O365 as well and our autodiscover DNS entries are pointing to O365.We still have SfB OnPremise servers for our PSTN connectivity, so our SfB DNS entries are still pointing to OnPremise. Sometimes the converstation history is saved, but right now I can see not history at all for last week - that's really annoying :-(

Good news. Since updating to the newest insider version 16.4.203 the chat history is working again.I even did not had to delete cache files or re-create the profile. Thanks for fixing!

I have the same issueno conversation history when using MAc outlook client for 0365. S4B client is 16.3.121 chat history is gone after closing client and or restart mac. S4B server is on Prem.

Same here, workaround was to delete all profile and temp files and on the next login the chat history was available again.GreetsJörg

Sorry about the bug. We have released a new Insider Fast build 16.3.200 which fixed the empty conversation history. Please upgrade to the new build. Thank you for helping us evaluate the 16.3 build.

I am running the new build 16.3.200 since a few days, but still no "conversation history". I also rebooted my Mac multiple times, but did not make any difference. Please let me know if you need some logs to dig into the issue. Thanks!

Conversation History not working | Microsoft Community Hub

Jeanebos
Copper Contributor
Dec 01, 2022
I would like to know how to turn off the conversation history. I do not want it saving from MS Teams.
Sascha Schmatz
Brass Contributor
Feb 03, 2017
Hi all,

my conversation history broke again since the last two updates. I am now on the newest version 16.3.241 and again no history.

I already tried to delete profile and deleting all cache files, but no success.
Please fix that stuff finally or let me know what else to do.

BTW: How can I change the langue of the "conversation history folder" in Outlook? My macOS and all other stuff ist EN-US, but the folder in Outlook is in German. Is that due to my regional setting on macOS? Because even my mailbox language is EN-US.

Thanks and best regards,
Sascha
- Jörg von der Ohe
  Iron Contributor
  Feb 07, 2017
  Same here again..
  - Kam Foo Aw
    Microsoft
    Feb 07, 2017
    Have you reported the issue through "Help/Report an issue"? I will follow up with the triage team if they have received your report.
- Kam Foo Aw
  Microsoft
  Feb 07, 2017
  Hi Sascha. Is the conversation history not being saved? Was there any change in your Exchange account?
  - Sascha Schmatz
    Brass Contributor
    Feb 07, 2017
    No changes I am aware of.
    My mailbox is still at Office 365/Exchange Online; same with my SfB account.
    
    The only thing we still have is our SfB servers OnPremise for PSTN and therefore all DNS entries points to OnPremise - but as SfB hybrid. Don't know if that makes the difference why no conversation history at all is save into my mailbox.
Brent Daniel
Copper Contributor
Jan 19, 2017
I have the same issue
no conversation history when using MAc outlook client for 0365. S4B client is 16.3.121 chat history is gone after closing client and or restart mac. S4B server is on Prem.
- Jörg von der Ohe
  Iron Contributor
  Jan 20, 2017
  Same here, workaround was to delete all profile and temp files and on the next login the chat history was available again.
  Greets
  Jörg
  - Sascha Schmatz
    Brass Contributor
    Jan 24, 2017
    Jörg, can you specify where to find those "cache files"? Thanks :-)

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Conversation History not working

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