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Deleted's avatar
Deleted
Apr 03, 2017
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SfB Fast Insider - Calendar not showing

So I have SfB 2015 on prem and Exch O365.  All was working fine until the latest update.  I go sign in and put in the correct details and it just drops out to sign in again.  Anyone else see this issue?

 

 

 

 

 

  • Hi Graham, let's try a few things:

     

    1. Sign out of SFB Mac.

    2.  Click on "Delete Sign-in Info" button.

    3.  Enter the same SFB account for the 1st and 3rd input fields of the sign in screen, e.g. graham@contoso.com. 

    4.  Sign in and let me know if it works.

     

    We have changed the Exchange functionality because it was not detecting connectivity failure.  But it means that it is a bit more stricter when it comes to the user name matching.

     

     

  • Tom Cody's avatar
    Tom Cody
    Copper Contributor
    Not to start a you know what kind of storm, but I installed the latest Skype Fast Insider release today (16.11.115) and this release fixed this issue for me. I was having the issue consistently as described over the last several releases of Skype (probably over 4 months). I cleared out my registry yesterday per some other suggestions and that didn't fix the issue with the fast insider release before 16.11.115, but when I logged into Skype after the new release installed today, the problem was gone.
    • Kam Foo Aw's avatar
      Kam Foo Aw
      Icon for Microsoft rankMicrosoft

      Thanks Tom.  That's good to hear.  In the new insider release 16.11, we streamlined the sign in process.  We will ask for additional information if the initial sign in didn't succeed.  Other folks you are welcome to try the build.  Please remember to delete the sign in information first.

       

      • Mat Griffin's avatar
        Mat Griffin
        Copper Contributor

        I'm on 16.11.115 and still get the sign in issue.

         

         

  • I just wanted to add that I'm experiencing the same issue.  When I click on Sign in, I get a blank pop-up window that just spins.  I've clean uninstalled Lync as well as SFB.  The meetings view did work for me in a previous build.  When the pop-up goes away after a minute, the display is updated "You have no meetings today" then "Checking for updates..." and then back to Exchange prompt for Sign in.

     

    • Kam Foo Aw's avatar
      Kam Foo Aw
      Icon for Microsoft rankMicrosoft
      Arnold, can you please go to Help/Report an issue? If you don't have that option, please go the Preferences/General/Generate the log files and share the log files with me directly.
  • Brent Daniel's avatar
    Brent Daniel
    Copper Contributor

    please provide update for this issue as we have 25 users with the same results.

    we are rolling out the full S4B to all users soon....

    • Mat Griffin's avatar
      Mat Griffin
      Copper Contributor

      We also have multiple user with this issue.

       

      Have tried all various work arounds onhere but it still fails.

       

      I shold also add this is NOT on a preview but hte curren release of 16.10

      • Kam Foo Aw's avatar
        Kam Foo Aw
        Icon for Microsoft rankMicrosoft

        Hi Mat.  Are the users see the notification saying "you need to sign into Exchange to see the upcoming meetings"?

  • Brent Daniel's avatar
    Brent Daniel
    Copper Contributor

    I am Still experincing the O365 Excahnge calendar sign in...We have S4B Server on Prem.

    Currently running S4B client 16.9.3

    I was able to change the Exchange address on the IOS device and the calendar works correctly.

    Is this an option in the S4B client for MAC?

    • Jörg von der Ohe's avatar
      Jörg von der Ohe
      Iron Contributor

      Same here but we are Skype and Exchange On-Prem. In our internal Network it works but from External no Calendar and Voicemailbox are working. It makes no difference if we use UPN or domain\username .

      I've created a ticket a few month ago, and this works in the next release, but now in 16.8 and 16.9 releases it changed back to non-working

  • Aaron Bannasch's avatar
    Aaron Bannasch
    Copper Contributor

    I have the same issue but have never had a working Meetings or automatic status update from calendar since switching from Lync 2013 to Skype for Business 2016. When I enter login credentials it briefly flashes "Checking for updates..." then returns to the "Sign into your Exchange account to see your upcoming meetings"

     

    I'm on Skype for Business Mac version 16.6.332

     

    I'm wondering if the information under the Details area of the Skype for Business download page regarding the minimum required version of Skype for Business Server 2015 have anything to do with it. 

     

     

     

     

     

     


  • Jan Pettersson's avatar
    Jan Pettersson
    Copper Contributor

    I have the same issue. And the client does not save any conversation history.

    • Deleted's avatar
      Deleted
      Updated client today and same issue. Submitted the logs a few days ago via the app.
      • Kam Foo Aw's avatar
        Kam Foo Aw
        Icon for Microsoft rankMicrosoft

        Hi Graham.  Do your SFB account and Exchange account have the same addresses?  After the sign in prompt, were you able to see the meetings?  We will try to pull your ticket.

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