Forum Discussion
Skype for Bunsiness Mac Client Crashing on Launch
Here is what I get when I try to launch the latest build. It was working fine. Not anymore.
Process: Skype for Business [684]
Path: /Applications/Skype for Business.app/Contents/MacOS/Skype for Business
Identifier: com.microsoft.SkypeForBusiness
Version: 16.0.3639 (16.0.3639)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Skype for Business [684]
User ID: 501
Date/Time: 2016-10-22 08:54:41.229 -0500
OS Version: Mac OS X 10.12 (16A323)
Report Version: 12
Anonymous UUID: AFB22199-BB44-EB80-41FC-2E18FD9B9179
Time Awake Since Boot: 310 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Application Specific Information:
abort() called
terminating with uncaught exception of type std::runtime_error: sqlite3_exec(CREATE TABLE) failed with error 11!'
File: CStorageManager.mm:974
Component/Layer: UTILITIES
Additional Info: 'The full stack can be found in the sfb.old.log file
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff9a91adda __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff9aa05797 pthread_kill + 90
2 libsystem_c.dylib 0x00007fff9a880440 abort + 129
3 libc++abi.dylib 0x00007fff993e285a abort_message + 266
4 libc++abi.dylib 0x00007fff99407c37 default_terminate_handler() + 243
5 libobjc.A.dylib 0x00007fff99f10f33 _objc_terminate() + 124
6 libc++abi.dylib 0x00007fff99404d69 std::__terminate(void (*)()) + 8
7 libc++abi.dylib 0x00007fff99404de3 std::terminate() + 51
8 libdispatch.dylib 0x00007fff9a7b613c _dispatch_client_callout + 28
9 libdispatch.dylib 0x00007fff9a7b60e5 dispatch_once_f + 38
10 com.microsoft.IPA 0x000000010f1380a5 +[IPAApplication sharedApplication] + 102
11 com.microsoft.Model 0x000000010e38bdc2 _TIFC5Model20CertificationManagercFTCSo20IPATrustModelManager_S0_A_ + 34
12 com.microsoft.SkypeForBusiness 0x000000010de6f509 0x10dd56000 + 1152265
13 com.microsoft.SkypeForBusiness 0x000000010de6df58 0x10dd56000 + 1146712
14 libdispatch.dylib 0x00007fff9a7b6128 _dispatch_client_callout + 8
15 libdispatch.dylib 0x00007fff9a7b60e5 dispatch_once_f + 38
16 com.microsoft.SkypeForBusiness 0x000000010dfdc855 0x10dd56000 + 2648149
17 com.microsoft.SkypeForBusiness 0x000000010dfdb059 0x10dd56000 + 2642009
18 com.apple.AppKit 0x00007fff8377541d -[NSApplication(NSPersistentUIRestorationSupport) restoreWindowWithIdentifier:state:completionHandler:] + 182
19 com.apple.AppKit 0x00007fff83774d73 -[NSApplication(NSPersistentUIRestorationSupport) _restoreWindowWithRestoration:completionHandler:] + 637
20 com.apple.AppKit 0x00007fff8373e5fa -[NSPersistentUIRestorer restoreStateFromRecords:usingDelegate:completionHandler:] + 2137
21 com.apple.AppKit 0x00007fff83de12a1 -[NSPersistentUIManager restoreAllPersistentStateWithCompletionHandler:] + 272
22 com.apple.AppKit 0x00007fff8344975b -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:completionHandler:] + 368
23 com.apple.AppKit 0x00007fff834494d6 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 539
24 com.apple.AppKit 0x00007fff83449138 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 661
25 com.apple.Foundation 0x00007fff871d955d -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290
26 com.apple.Foundation 0x00007fff871d93d7 _NSAppleEventManagerGenericHandler + 102
27 com.apple.AE 0x00007fff865e146a aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 544
28 com.apple.AE 0x00007fff865e11e1 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 39
29 com.apple.AE 0x00007fff865e10ed aeProcessAppleEvent + 312
30 com.apple.HIToolbox 0x00007fff84d5e69f AEProcessAppleEvent + 55
31 com.apple.AppKit 0x00007fff834448c3 _DPSNextEvent + 1811
32 com.apple.AppKit 0x00007fff83b548eb -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1637
33 com.apple.AppKit 0x00007fff83438fbd -[NSApplication run] + 926
34 com.apple.AppKit 0x00007fff83403a8a NSApplicationMain + 1237
35 com.microsoft.SkypeForBusiness 0x000000010dd5e089 0x10dd56000 + 32905
36 libdyld.dylib 0x00007fff9a7ec255 start + 1
Thread 1:
0 libsystem_kernel.dylib 0x00007fff9a91b4e6 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff9aa027c5 _pthread_wqthread + 1426
2 libsystem_pthread.dylib 0x00007fff9aa02221 start_wqthread + 13
Thread 2:
0 libsystem_kernel.dylib 0x00007fff9a91b4e6 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff9aa027c5 _pthread_wqthread + 1426
2 libsystem_pthread.dylib 0x00007fff9aa02221 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff9a91b4e6 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff9aa027c5 _pthread_wqthread + 1426
2 libsystem_pthread.dylib 0x00007fff9aa02221 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff9a91b4e6 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff9aa027c5 _pthread_wqthread + 1426
2 libsystem_pthread.dylib 0x00007fff9aa02221 start_wqthread + 13
Thread 5:
0 libsystem_pthread.dylib 0x00007fff9aa02214 start_wqthread + 0
1 ??? 0x0000000100000008 0 + 4294967304
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007fff51ea8168 rdx: 0x0000000000000000
rdi: 0x000000000000150b rsi: 0x0000000000000006 rbp: 0x00007fff51ea8190 rsp: 0x00007fff51ea8168
r8: 0x00007fff9a8a9670 r9: 0x00007fff9a86ba70 r10: 0x0000000008000000 r11: 0x0000000000000206
r12: 0x00007fff51ea82f0 r13: 0x0000000000000030 r14: 0x00007fffa34e13c0 r15: 0x0000000000000008
rip: 0x00007fff9a91adda rfl: 0x0000000000000206 cr2: 0x00007fb875945000
0x7fff9a38a000 - 0x7fff9a38bff3 libspindump.dylib (228) <F80FAB75-D656-3FDA-8753-D3D6771B17E6> /usr/lib/libspindump.dylib
0x7fff9a38c000 - 0x7fff9a4d4fff libsqlite3.dylib (252) <FCA29CD2-E8E4-3324-8E2C-19BDC11F0338> /usr/lib/libsqlite3.dylib
0x7fff9a5c5000 - 0x7fff9a5d2fff libxar.1.dylib (354) <AAFCF321-8100-3622-880B-9661DCA35D69> /usr/lib/libxar.1.dylib
0x7fff9a5d6000 - 0x7fff9a6c5ffb libxml2.2.dylib (30.11) <26676155-64CE-323F-B73C-AD77AF5982E8> /usr/lib/libxml2.2.dylib
0x7fff9a6c6000 - 0x7fff9a6effff libxslt.1.dylib (15.8) <FFF5DD45-F544-34B2-BE3C-DB877DC60081> /usr/lib/libxslt.1.dylib
0x7fff9a6f0000 - 0x7fff9a701ff3 libz.1.dylib (67) <46E3FFA2-4328-327A-8D34-A03E20BFFB8E> /usr/lib/libz.1.dylib
0x7fff9a710000 - 0x7fff9a714ff7 libcache.dylib (79) <84E55656-FDA9-3B29-9E4F-BE31B2C0AA3C> /usr/lib/system/libcache.dylib
0x7fff9a715000 - 0x7fff9a71ffff libcommonCrypto.dylib (60092.1.2) <79F738D8-0AD7-3DEA-AF80-E0F8B90B74E3> /usr/lib/system/libcommonCrypto.dylib
0x7fff9a720000 - 0x7fff9a727fff libcompiler_rt.dylib (62) <486BDE52-81B4-3446-BD72-23977CAE556F> /usr/lib/system/libcompiler_rt.dylib
0x7fff9a728000 - 0x7fff9a730fff libcopyfile.dylib (138) <0DA49B77-56EC-362D-98FF-FA78CFD986D6> /usr/lib/system/libcopyfile.dylib
0x7fff9a731000 - 0x7fff9a7b3ff3 libcorecrypto.dylib (442.1.3) <1CA8B679-810E-3C04-945A-4AC19372CDC7> /usr/lib/system/libcorecrypto.dylib
0x7fff9a7b4000 - 0x7fff9a7e6fff libdispatch.dylib (703.1.4) <12B1D95B-283D-325D-85AB-29A2FFD36987> /usr/lib/system/libdispatch.dylib
0x7fff9a7e7000 - 0x7fff9a7ecff3 libdyld.dylib (421.1) <CDFBDC9C-418C-369D-B433-F64B0630E640> /usr/lib/system/libdyld.dylib
0x7fff9a7ed000 - 0x7fff9a7edffb libkeymgr.dylib (28) <09CD7CA6-46D2-3A9F-B9F1-7C4CA5CA0D68> /usr/lib/system/libkeymgr.dylib
Mike Ruocco, me too.
For me this started happening after I force-quit my Mac once, and simply deleting ~/Library/Containers/
com.microsoft.SkypeForBusiness fixed it. It will reset the application state so you'll lose chat history and have to re-login etc.
2+ years later with latest Skype for B later this solution from Rasmus Sten still was the only one that allowed me to use the app ! well done and thanks, and pitty MS doesnt fix such annoying bugs.
tx
This worked!!! Thanks!
- This worked for me to. Also the chat history is still intact.
Exact same problem. I think it came after I installed Outlook (but not completely sure).
Symptom is the same (sqlite3_exec(CREATE_TABLE) ...) even though I'm running a more recent version:
Version: 16.2.156 (16.2.156)
- And app cleaner fixed it. Thanks for the tip.
- I used an uninstall program to find all the files it lays down. Once I cleaned it off and installed fresh the problem was fixed.
- I bought App Cleaner for this, and indeed it did the trick, thank you
Im having the exact same issue. Downloaded the last update for the GA release and error still persists.
Hi,
My Skype for business on mac kept crashing on startup too.
This may work for some may not, but I discovered that it is sensitive to the way folders are named in outlook.
Remove any forward and backslashes (/ \) in the names, also ? Etc. Remove all characters named in this article
https://support.apple.com/en-gb/HT202808
After going through and changing these type of characters to - or _ Skype for business on mac worked.
Skype seems more sensitive on MacOS than windows.
- Laurie Pottmeyer
Microsoft
The Skype for Business on Mac client has been released - check out the blog article here for detail: https://techcommunity.microsoft.com/t5/Full-Circle-Product-Updates/Skype-for-Business-on-Mac-is-now-Generally-Available/ba-p/25147
Laurie Pottmeyer wrote:The Skype for Business on Mac client has been released - check out the blog article here for detail: https://techcommunity.microsoft.com/t5/Full-Circle-Product-Updates/Skype-for-Business-on-Mac-is-now-Generally-Available/ba-p/25147
Please can someone help, desperately stuck here :(I've been trying, without success to get either 16.0.0.3638 or 16.1.0.456 to work on my Mac and without success. Each time it opens I get the "Skype for Business quit unexpectedly." message!
This has been going on for 1 week at least, I've uninstalled numerous times but to no effect - I'm totally stuck!
My issue was folder and sub folder chars in the name. Have a look at my previous answer it may help.
I experience exactly the same issue, even after updating to the latest version, and reinstalling.
Is it possible to find out what SQLite storage file Skype4B uses?
