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ikrisna's avatar
ikrisna
Copper Contributor
Jan 25, 2022

Response Group - Busy messages

Hi all,

I want to deploy Hunt Group or IVR, before that I've couple of questions:

  • does SFB Server can identify that all agent are busy (cannot pickup) ?
  • and because of point above, SFB will info music/message on hold "all agent are busy, please wait.."
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