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Louis_UdeS
Copper Contributor
Jul 14, 2021
Solved

MS Teams Rooms bug after update KB5004945

Hi, since last Friday (2021/07/09) none of my Teams Rooms systems are working properly!

Lenovo Thinksmart 500s no longer start in Skype session! We select the Skype user, the system works hard and then loses the screen (update: not really lost the screen, I connect a mouse and I see it). After 4 minutes approx, we return to the loggin screen (the system has not restarted).

Crestron UC-ENGINE-SD systems have a different problem!

The touch panel displays the Teams home page but if we press the "new meeting" button, nothing happens! Same thing with "restart device" and "Windows settings". On the other hand, video sharing, Settings and other features work fine!

I have uninstalled the KB5004945 on the Crestron and the system seems to be working fine! I will do some more testing and try to uninstall the update on the Lenovo.

Other solutions than removing the update? Thanks

 

Lenovo and Crestron systems:

Windows 10 Entreprise ver 19042.1083

Teams Rooms ver 4.8.31.0

Thank 🙂

  • This morning I found the problem and it was the anti-virus! I have to find out why it was blocking some features and some not! The update (KB5004945) was a coincidence or a consequence!
    Case closed 🙂
  • Louis_UdeS's avatar
    Louis_UdeS
    Copper Contributor
    This morning I found the problem and it was the anti-virus! I have to find out why it was blocking some features and some not! The update (KB5004945) was a coincidence or a consequence!
    Case closed 🙂

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