Forum Discussion
Polycom RealPresence Trio 8800
I'm looking at using the Polycom RealPresence Trio 8800 as a replacement for some of our smaller conference rooms. We are currently using a combined traditional conference phone with a Surface tablet with SfB connected for video and chat. It is messy and people cling to their dialtone devices.
The goal would be to eliminate the surface tablet and phone for the RealPresence Trio 8800.
Is anyone using these who would be willing to share their experience?
The goal would be to eliminate the surface tablet and phone for the RealPresence Trio 8800.
Is anyone using these who would be willing to share their experience?
James, the Trio was designed for exactly that. A smaller, simpler footprint in the conference room focused on common tasks like joining an SfB meetings with one touch, sharing content to a screen or adding video to SfB meetings and calls when appropriate. The Visual+ companion module lets you easily add content/video capabilities to the base audio conferencing phone in the desired rooms.
Jeff and Forrest, thanks for the feedback. Quick question, for PSTN dialing using SfB (we have numbers assigned), does the Trio provide a dial pad option when we are not hosting a SfB meeting but rather simply dialing into another conference bridge, (a client, funder, etc). I envisioned setting this up as a dedicated room account that is added to the meetings but also need to dial into other third party bridges.
James, yes you can select your desired actions right from the home screen. So either "Place a Call" which brings up a standard dial pad, "Calendar" which you can use to locate and join SfB meetings, or even "Meet Now" which functions just like the Meet Now action in the SfB client to start andimmediate ad-hoc meeting and then select intended participants from contacts and the SfB address book. You can also go right ot the contacts screen to place peer SfB calls, view recent calls, etc.
We have one installed with the 2 remote mic pods. The sound quality is phenominal. When first installed about a month ago people loved it.
We may need to change the way we use it because we have been experiencing very long sign in times. Sometimes it takes more than 3 minutes to sign into Skype. I have read some arcticles saying it could be DNS config issues that cause this but I have not done more analysis on the delayed sign in yet. We could eliminate the sign in completly by assigning a user license to the phone and leaving it signed in.
I have trained users to use the web interface to sign in because the touch screen keyboard is very small and you have to put your username in 2 times and then enter the password. It is very difficult to sign in accurately using the touchscreen.
This thread is a little dated, but I'm hoping someone can offer suggestions. I am currently using a CX3000 and it works well. Silly me, I wanted to upgrade to a Trio 8800 and thought I could just unplug the CX3000 and replace it with the 8800. 8800 just won't connect. I'm not smart enough to figure out why and am using a hosted service for a quantity of 1 users in my "enterprise" (yours truly!). The hosting firm was very helpful in getting my CX3000 configured, yet they've gone silent in the two+ years I've had the CX3000 running. I'm guessing that maybe they sold the firm, I dunno. Funny, my subscription (to what was an E4 account) continues to run just fine with monthly billing.
I'd switch providers if I could find somebody that would offer support for my O365 account for a quantity of 1 user and would also support the 8800.
Any pointers greatly appreciated.dan :)
danbrew@hotmail.com
Hi
I am trying to setup a Polycom 8800. My experience so far has been that's it's anything but straight forward. The documentation is useless. I keep finding little snipets like you need to disable VLANs, the NTP server is critcal, the time can't be set manually. Not quite the turn it on, set it to use DHCP and log in. I have got as far as entering my username and password in but it just sits there and eventually times out with no error on the screen. Apparently it has really good sound quality. I'm very close to hearing what noise it makes as it bounces off the wall.
Forrest, while sign-in times should be short than that the inteded use case for the Trio is not for it to be constantly signed in and out of during the work day. Normally the setup and provisioning is handled by IT and would be registered using a dedicated conference room account (either a standard SfB user or a MeetingRoom type can be used) and users should be including the room on meeting requests in Outlook. This is the same workflow as the CX3000 or LRS or any other number of current and upcoming SfB meeting room solutions.
If someone is going to be working in the conference room for extended periods of time then they can leverage the standard USB port to use the Trio as their SfB audio device, just like any other supported USB speakerphone. This retains the phone's own registered identity but also allows it to be used as the audio device for a Windows SfB user.
We (Microsoft and myself) could never figure out how to get a Skype license assigned and working for anything other than a standard user when using Office 365 E1,3. According to the documentation I read the Calendar (sharing and delegation) and Conferencing and PSTN calling only works for full user license on 365. On-Premise can be configured for Meeting Room but not the SfB Online. I heard there is some work going on to allow Meeting Room to have a Skype license but when we tried it never worked. That being said, I am leaning toward assigning a standard user license for Skype for Business with Conferencing and PSTN calling and then making a group of many users delgates to the Trio user so they can plan meetings.
