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BenStegink's avatar
BenStegink
Steel Contributor
Dec 24, 2016
Solved

Polycom VVX 600 and MFA

Has anyone had any luck with the Polycom VVX 600 and signing into S4B when you have MFA enabled on your account?  Or for that matter any polycom device?  I've tried app passwords and those don't seem...
devices
  • Jason Carpenter's avatar
    Jason Carpenter
    Jan 30, 2017

    Actually, it turns out I found the steps that Scott mentioned at the following article -- http://blog.schertz.name/2016/12/polycom-ucs-5-5-for-vvx-phones/.

     

    It looks like the new 5.5.1 software has a 'Web Sign-In' option that Scott mentioned.  On my phone I chose 'Sign-In' and was given the option for 'Web Sign-in'.  It stepped me through a process with a url and access code that successfully tied the phone to my account.

     

    Now my Polycom phone is working with my Office 365 tenant with MFA enabled.

James Maddison's avatar
James Maddison
Iron Contributor
Mar 07, 2018
Thanks for this thread Ben. We have gotten some VVX 401 units in for some of our Skype PBX users (full cloud) to trial. I was also having fun and games signing in with my MFA enabled account. The next day all was well when I entered the App Password, scratching my head my colleague mentioned that it can take a while for newly created App Passwords to start working - Doh!!. Thought I'd post here in case this intel might be of use to others.
  • Jeff Schertz's avatar
    Jeff Schertz
    MVP
    Mar 07, 2018

    To clarify here: the VVX platform does not yet support Multi Factor Authentication (MFA) for any scenario other than the new Web-Sign In method.  So while core MFA support has been included in the UCS firmware it's only currently leveraged for using the Web Sign-In process with SfB Online accounts.  If requiring MFA for authentication for on-premises SfB Server-homed accounts the phone will most likely not sign-in.  NTLM+TLS-DSK is still required for the phones today.

    • NMB73's avatar
      NMB73
      Copper Contributor
      Apr 23, 2018

      Hi everyone,

       

      I'm having the same difficulty as others with using the Web sign in. I get it signed in ok, but then after a few days it signs itself out and then i have to go through the web sign in process again.

       

      Anyone had any updates on this at all?

       

      thanks

       

      Neil

      • James Maddison's avatar
        James Maddison
        Iron Contributor
        Apr 25, 2018

        Hi Neil,

         

        After Jeff's steer to use the web sign in method things have been ok for me. To be fair we're only trialling this with around a dozen users. But with them all on the most recent software (5.7.1.2205 as of this post) we haven't been experiencing any sign-outs. In fact I've been impressed (and very happy) at being able to unplug my phone, hot desk to another part of the office, plug my phone in there and then have it come back up with my account signed in automatically no questions asked - perfect.

         

        Will post again if things go off the rails, but so far so good here.

         

        Best regards,

         

        James  

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