Forum Discussion
Solved
Polycom VVX 600 and MFA
Has anyone had any luck with the Polycom VVX 600 and signing into S4B when you have MFA enabled on your account? Or for that matter any polycom device? I've tried app passwords and those don't seem...
Actually, it turns out I found the steps that Scott mentioned at the following article -- http://blog.schertz.name/2016/12/polycom-ucs-5-5-for-vvx-phones/.
It looks like the new 5.5.1 software has a 'Web Sign-In' option that Scott mentioned. On my phone I chose 'Sign-In' and was given the option for 'Web Sign-in'. It stepped me through a process with a url and access code that successfully tied the phone to my account.
Now my Polycom phone is working with my Office 365 tenant with MFA enabled.
Actually, it turns out I found the steps that Scott mentioned at the following article -- http://blog.schertz.name/2016/12/polycom-ucs-5-5-for-vvx-phones/.
It looks like the new 5.5.1 software has a 'Web Sign-In' option that Scott mentioned. On my phone I chose 'Sign-In' and was given the option for 'Web Sign-in'. It stepped me through a process with a url and access code that successfully tied the phone to my account.
Now my Polycom phone is working with my Office 365 tenant with MFA enabled.
Just got mine working tonight. I did have to do a factory reset though to get the web signin option to show up. May have been some other reset options that would have worked...but try a couple without luck and then just figured I would do a factory reset. Worked like charm! Thanks everyone for the input!
I have MFA enabled and can sign in using the web sign-in method but am having the same issue with the phone logging out overnight. It's a huge pain to reach for the phone and see it is logged out...
I have tried fiddling with all of the available "stay signed in" options I could find in the phone config, but none seem to solve the issue.
Anyone have any luck keeping the web sign-in auth active for long periods of time? I'm wondering if it is just a restriction/max-life thing they have on the web sign-in auth tokens or something.
I would like to add that the Web Sign in option is strictly for Office 365 Skype Online users and will not work for VVX phones signed into S4B on prem deployments. I have yet to hear when MFA support for scenarios where Skype is provided on prem and Exchange is in Office 365 will be coming.
I had the same problem and was able to login via the Web login method.
However I am facing different issue now. Every time I disconnect the laptop & BToE gets unpaired, Polycom phone gets logged out. Also, if the phone / Laptop is not used for 3-4 hrs (especially in night) or laptop goes to sleep mode, Polycom phone gets logged out. Its an absolute pain when someone has to reach and phone is logged out. Did any one faced the same problem?
So far I have tried checking every possible configuration, but no luck. appreciate any clues here.
I've also started having all kinds of issues with this. Some with signing in, if/once I do manage to get signed in, I'm usually signed out overnight as well. What started as a great experience has definitely gone hill quickly, to the point I rarely use the phone anymore b/c I have to sign-in every time I want to make a call (and rarely get calls b/c I'm rarely signed in). Been using the desktop client most of the time now unfortunately. Hopefully they can fix this...
Ben
