Forum Discussion
Jacques van der Hoven
Sep 20, 2016Iron Contributor
Skype for Business messaging skype user due to 'company policy'
We can successfully add regular Skype users to our Skype for Business contacts list but when we try to communicate with them we get the following message: "This message wasn't sent to xxxx yyyy due...
Jacques van der Hoven
Sep 21, 2016Iron Contributor
Can you describe where this would be done?
VasilMichev
Sep 21, 2016MVP
Check the steps here: https://support.office.com/en-us/article/Allow-users-to-contact-external-Skype-for-Business-users-b414873a-0059-4cd5-aea1-e5d0857dbc94?ui=en-US&rs=en-US&ad=US
- Jacques van der HovenSep 22, 2016Iron Contributor
I followed the points on that link and made sure that both areas were activated for communciation with both Skype and Skype for Business external users. I'm still unable to communicate with users outside of my organisation?
- VasilMichevSep 22, 2016MVP
This happens for specific user or for all? If the later, try communicating with a different external domain, also check your DNS records.