Forum Discussion
Skype for Business messaging skype user due to 'company policy'
We can successfully add regular Skype users to our Skype for Business contacts list but when we try to communicate with them we get the following message: "This message wasn't sent to xxxx yyyy due...
I'm experiencing the same issue. Did you ever figure out what was causing this? I have made sure that every user is set to allow external communication with Skype users.
Hi Kevin Ruschman, no solution yet, but we haven't given it much time as we've had other more pressing issues to deal with. Having said that, it looks like another customer of ours is ditching Skype for Business altogether because their users feel that most of their contacts are already on Skype so why should they run both and I know one of them definitely reported an issue of not being able to properly work with external users in Skype for Business.
I find simple things like deleting users to sometimes not work in Skype for Business. Adding or moving users between groups is problematic.
We'll give it another shot in the next week or two and see what we find, but please let us know if you come up with something in the mean time.
side note: I have the same issue "I don't want to move to SfB, all my users and contacts are in Skype". I'm finding it a really hard one to rebuttal. In Skype, all conversations are stored on the local machine and will be lost when the machine is lost, SfB they are stored in Outlook\exchange. Any work performed in Skype can not represent the company can it as it is not an official company account right? the trouble I have is comparing SfB security to Skype security (and their inter-conversation). The right thing to do is migrate users on SfB but unless your are confidently saying the whole business is moving, full stop, its really hard to 'trial' it.
Has this ever been solved?
We were never able to resolve it and even simple actions like removing external users from your list seems almost impossible even after re-installation, so in the end we did away with SfB. It's tragic really, but we found little in the way of support to resolve these issues regardless of where we were asking questions.
