Forum Discussion
Skype for Business online Call queue issue - Busy on Busy
Hi,
Is Busy on Busy option is available in Skype for Business online? In Skype for Business online call queue what I observe is if any member/agent is on call; it will still ring his/her number when there is a new call in the queue. I am wondering whether anyone having this issue?
Thanks
Fakrul
- Thomas Binder
Microsoft
Hi,
Skype for Business online does not has any busy-on-busy functionality. For Call Queues there are two different routing methods, on of them will rind agents when they are already in a call the other won't:
These slides are from the Call Queues and Auto Attendant training January 2018 update
hth,
thomas
Hello Thomas
I switched to serial and I still receive new callqueue-calls when already in a call.
Kind regards.
Brunde Same problem here
- Check the voicepolicys with PowerShell.
Get-CsVoicePolicy (EnableBusyOptions)Hi Erwin,
I can see "EnableBusyOptions" is False. But unfortunately I can't run Set-CsVoicePolicy as this command is not supported by Skype for Business Online "SkypeOnlineConnector" module. Does it mean this feature is not available in Skype for Business Online?
Identity : Tag:BusinessVoice PstnUsages : {BVTest} CustomCallForwardingSimulRingUsages : {} Description : Business Voice Policy AllowSimulRing : True AllowCallForwarding : True AllowPSTNReRouting : False Name : BusinessVoicePolicy EnableDelegation : True EnableTeamCall : True EnableCallTransfer : True EnableCallPark : False EnableBusyOptions : False EnableMaliciousCallTracing : False EnableBWPolicyOverride : False PreventPSTNTollBypass : False CallForwardingSimulRingUsageType : VoicePolicyUsage VoiceDeploymentMode : Online EnableVoicemailEscapeTimer : False PSTNVoicemailEscapeTimer : 4000 TenantAdminEnabled : False BusinessVoiceEnabled : True- Hi,
if i remember correctly you will need to create a new voice policy (or copy one), after that:
Grant-CsVoicePolicy -identity -sip:user@domain.com -PolicyName Tag:BoB
