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Call Queue Serial Routing - Agent order?
Started testing the new Serial Routing in Call Queues; is there any way to change the order of agents for the Serial routing option? It appears that it just applies them in alphabetic order, based o...
- In case anyone else is working the same issue, support got back to me; the fix is a bit hacky: create a DL for each agent, (we're doing XXX_CQ_Agent-1/2/3/4), then assign an agent to each DL to preserve the agent order.
In case anyone else is working the same issue, support got back to me;
the fix is a bit hacky: create a DL for each agent, (we're doing
XXX_CQ_Agent-1/2/3/4), then assign an agent to each DL to preserve the
agent order.
Thanks for the follow-up. This is not a desirable method, but at least it is functional. Hopefully, they will implement a way to specify users for a call queue instead of just groups.
