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Call Queue Serial Routing - Agent order?
Started testing the new Serial Routing in Call Queues; is there any way to change the order of agents for the Serial routing option? It appears that it just applies them in alphabetic order, based o...
- In case anyone else is working the same issue, support got back to me; the fix is a bit hacky: create a DL for each agent, (we're doing XXX_CQ_Agent-1/2/3/4), then assign an agent to each DL to preserve the agent order.
Justin Kingston did you ever get an update on this, setting this up now and alfa is our preferred order. .
Daniel St. Hilaire complete radio silence, par for the course unfortunately. The workaround with DistLists works well enough and is still in place, didn't explore any further.
