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Eric JENOUVRIER's avatar
Eric JENOUVRIER
Iron Contributor
Apr 05, 2017

Is there some API to get data from Call Analytics ?

Hi Saranya Yogarajah, Is there some API to get data from Call Analytics ?

 

The objective is to

 

a) "correlate" some usage/adoption metrics (quantitative) vs quality indicators from call analytics (qualitative)

 

b) or be able to agregate data per Country, Department, Office Location (setup in user profile), of course it is not representing the "real location" the user used to make the call, but allowing us to "follow" SLA/QOS indicators per organisational unit

 

So having something we could query with PowerBI will be quite usefull

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Skype for Business
  • Tate Morgan's avatar
    Tate Morgan
    Copper Contributor
    Apr 27, 2017
    +1 Also being able to agregate data based on other system information as well as location. ie Audio Device, Video Device, Network Driver, Skype version etc, etc
  • Mohamad Saleem's avatar
    Mohamad Saleem
    Icon for Microsoft rankMicrosoft
    Apr 25, 2017
    Hi Eric, Thanks for the feedback. Work in ON , don't have any details to share for now.
    • Eric JENOUVRIER's avatar
      Eric JENOUVRIER
      Iron Contributor
      Jul 30, 2017

      hi Mohamad Saleem, not directly link to API access to CDQ and/or Call Analytics, is there some plan to collect Skype OnPremise data within Call Analytics ? same question vs Call Quality Dashboard.

       

      When a company have an hybrid deployment of Skype :

      * OnPremise : we have CQD and access to Data/API <= collecting onPremise Skype User Data

      * Online : we have another CQD without access to Data/API <= collecting onLine Skype User Data

      * Online : we have Call Analytics <= collecting onLine Skype User Data (and unknown information when the other person is OnPremise even in the same company).

       

      So, some consolidation on that field to ensure all data collected be on the same tools : CQD Online & Call Analytics will ease Internal IT job, moreover it will help to have clear overview (no split brain). And cherry on the cake, if Microsoft Give us a way to access data from CQD (Online) and/or Call Analytics (Online), then we will also have the ability to make automation or BI on data on top of OOTB features of 3rd party tools.

       

      Just some idea sharing :)

      • John Francis's avatar
        John Francis
        Iron Contributor
        Aug 01, 2017

        +1 for Eric's pursuit of:

        1. a more holistic CQD Analysis experience

        2. customer access to CQD meta-data

    • StefanFried's avatar
      StefanFried
      Steel Contributor
      Jul 17, 2017

      Hello Mohamad,

       

      Any idea when Skype Call Analytics - API Access will be available ?

      This year or is it more likely that it will be available next year (or even later ? )

       

      thank you

       

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