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Ingram Leedy's avatar
Ingram Leedy
Copper Contributor
Mar 09, 2017

Transfer call to a Call Queue or Auto Attendant

  How might we take a call and transfer it to the Auto Attendant or Call Queue?  If we forward to a Call Queue it expands the DL and creates a conference bridge.   Maybe this is a feature request?...
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Mohamad Saleem's avatar
Mohamad Saleem
Icon for Microsoft rankMicrosoft
Mar 20, 2017
Could you please elaborate the issue / requirements here ?
Thanks!
  • Ingram Leedy's avatar
    Ingram Leedy
    Copper Contributor
    Mar 21, 2017

     

    Let's say I take a call, and I need to transfer the call back to the auto attendant or to a special queue.  For example, someone calls me and asks for technical support, I could put the call on hold and to a transfer (consultative/warm, cold) to the queue or ACD so someone in that group would pick up that is available.

     

    If the queue or acd was a member in the directory, I could just transfer the call just like it's an individual person.

     

    Does that make sense?

     

     

    • Mohamad Saleem's avatar
      Mohamad Saleem
      Icon for Microsoft rankMicrosoft
      Mar 23, 2017
      Right, this is not available yet. only workaround is to use the phone #
      • Marc Cohen's avatar
        Marc Cohen
        Copper Contributor
        Nov 02, 2018

        Is this being acted on as it is a standard feature in every phone system I have owned for the last 25 years?

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