Forum Discussion
Transfer call to a Call Queue or Auto Attendant
How might we take a call and transfer it to the Auto Attendant or Call Queue? If we forward to a Call Queue it expands the DL and creates a conference bridge. Maybe this is a feature request?...
Let's say I take a call, and I need to transfer the call back to the auto attendant or to a special queue. For example, someone calls me and asks for technical support, I could put the call on hold and to a transfer (consultative/warm, cold) to the queue or ACD so someone in that group would pick up that is available.
If the queue or acd was a member in the directory, I could just transfer the call just like it's an individual person.
Does that make sense?
Mohamad Saleem
Microsoft
MicrosoftRight, this is not available yet. only workaround is to use the phone #
Is this being acted on as it is a standard feature in every phone system I have owned for the last 25 years?
