Forum Discussion
Voicemail for Auto Attendant & Call queueing
Hello all, I really want to request that they add Voicemail to Call Queuing and Auto Attendant this is a important features for after hours calls for our helpdesk - is this possible to do? ...
Hey everyone,
This is hot off the press!
Service update notification
The service updates for Auto Attendant and Call Queues were completed successfully this week. The updates introduce new capabilities, namely:
1. Centralized holiday tables that can be reused across apps. You will find it under Org wide settings
2. You can assign Direct Routing numbers to Auto Attendant and Call Queues (as of today DR with AA/CQ support Teams users only)
3. You can assign a hybrid number to AA/CQ (currently in preview)
4. You can assign Multiple numbers to an auto attendant or call queue
5. Round Robin routing option is introduced in call queues
The updates prepare the services as well for the upcoming features:
6. Transfer out to PSTN from auto attendant and call queues
7. Extension dialing from auto attendant
8. Voicemail shared mailbox for auto attendant and call queues
