Voicemail for Auto Attendant & Call queueing

I gotcha.  We are entirely Exchange Office 365 E3 customers.  Just doing testing with cloud PBX due to other issues with an OnPremise.

Just provding and option/solution to the issue.  It is the only way we can make UM/Exchange work so off hours there is a voicemail box, and in order for that, you need a full E3 license so you can assign UM/Voicemail functions to the mailbox.

Avaya and other phone vendors don't even offer this function/feature in their Avaya S8300/G450 VoIP PBX.  Auto attendant is built into one of the modules/cards in the PBX, but it can't do anything but then route the call, do options/coverage paths and of course, route it to an extension, which in our case is a generic email account with UM/Voicemail and extension assigned to it.

Then assign other user as delegates in Exchange to that email account, shows up in the Outlook listen/route/forward or delete voicemail as needed that way.

Where do you think this voicemail is going to land once it hits the AA and they have an option to do something like leave a message?  The mechanism to provide voice mail services anyway?  Just curious, because something/somewhere has to be able to take the voicemail from the caller, convert and store it someplace, like a send to email, or local voicemail server/service.  Which is Exchange Online in the Cloud pbx they offer.

Not sure how you can get around it.  I know, it is like $20 per AA to do this, but not sure what the other options are.  Been out of other PBX/UM/Auto attendant area for years though, maybe I'm just not familiar with other PBX/Cloud offerings and how they would handle a VM from AA.

Thanks