Forum Discussion
Voicemail for Auto Attendant & Call queueing
Hello all, I really want to request that they add Voicemail to Call Queuing and Auto Attendant this is a important features for after hours calls for our helpdesk - is this possible to do? ...
I second this request and just coincidentally posted something related yesterday, looking for a workaround in its absence. This issue keeps coming up with clients that are small businesses and 100% in the cloud.
Why can't we have a general mailbox that just emails users in a group that there's a voicemail and attaches the WAV that would just be too simple.
Correction about the voicemail rule working. As mentioned, the rules don't work but manually for VM in Exchange.
Again, I'm not familiar with other auto attendants but Avaya's and NEC PBX systems, and Cisco CM/UM as well. Someone shed some light what the thinking is here and what system is also going to act like the VM system? The Auto Attendant function in Skype for Business PBX functionality will have voicemail?
Want to know more and what other systems offer to accomplish this as well.
Thanks
Keith, one thing that I've tried but have been unable to do is set up a mail flow rule in Exchange to get the voicemail out of a generic E3 account into an actual user's email account. It seems that the process of receiving the voicemail notifcation email is an internal process that bypasses the way Exchange normally captures and forwards emails based on mail flow rules.
I can delegate out the generic mailbox to users but they still have to remember to go look for it since it isn't in their primary inbox.
In your post it sounds like you were able to forward these out. Where you able to confirm this works?
This seems like a glaring feature that is missing from AA.
