Forum Discussion
Voicemail for Auto Attendant & Call queueing
Hello all, I really want to request that they add Voicemail to Call Queuing and Auto Attendant this is a important features for after hours calls for our helpdesk - is this possible to do? ...
I second this request and just coincidentally posted something related yesterday, looking for a workaround in its absence. This issue keeps coming up with clients that are small businesses and 100% in the cloud.
Why can't we have a general mailbox that just emails users in a group that there's a voicemail and attaches the WAV that would just be too simple.
Correction about the voicemail rule working. As mentioned, the rules don't work but manually for VM in Exchange.
Again, I'm not familiar with other auto attendants but Avaya's and NEC PBX systems, and Cisco CM/UM as well. Someone shed some light what the thinking is here and what system is also going to act like the VM system? The Auto Attendant function in Skype for Business PBX functionality will have voicemail?
Want to know more and what other systems offer to accomplish this as well.
Thanks
Keith, one thing that I've tried but have been unable to do is set up a mail flow rule in Exchange to get the voicemail out of a generic E3 account into an actual user's email account. It seems that the process of receiving the voicemail notifcation email is an internal process that bypasses the way Exchange normally captures and forwards emails based on mail flow rules.
I can delegate out the generic mailbox to users but they still have to remember to go look for it since it isn't in their primary inbox.
In your post it sounds like you were able to forward these out. Where you able to confirm this works?
This seems like a glaring feature that is missing from AA.
You know, I think you are right. If I recall, if you setup a rule for something like, Subject: Voice Mail, which the system shows, the only way the rule worked was when it was manually run. It didn't seem to be a server rule that understood the voicemail function and would never route it/forward it automatically.
We just delegate access to the receptionist, she see it in her Outlook on the left pane, and she can view/forward/listen etc do what is needed. Last resort, login to the OWA account for the general voicemail user we created that the night calls get routed to after the AA.
I see where this is definitely a useful and needed function, and would prevent wasting an E3 license for every auto attendant, especially if you have like 5-10 of them that needed to route to a VM for different areas. End up costing $1000/yr+ just to handle some voicemails after the auto attendant did it's thing after hours.
RingCentral did this just fine for us looking for Skype to do this.
Gotcha. I see what you are saying, some players like Ringcentral are putting a voicemail function built into the product to accomplish this feature for people that might not have a full onpremise, or Unified message/VM system.
Interesting feature then. Thanks for that.
I'm evaluating replacing our onpremise, but auto attendant is required, so I have methods to kind of work around that now with Microsoft's AA and lack of this feature you say Ringcentral has.
Call queuing as well, along with 4 digit dialing, there are a whole lot of things that are just missing from Skype for Business PBX in the cloud that the on premise has I know.
Sounds like ti Need to keep looking at solutions like 8x8 or others until MS can get this all sorted and features. Sounds like a 2yr timeframe at this rate from today?
Thanks
