Forum Discussion
Voicemail for Auto Attendant & Call queueing
Hello all, I really want to request that they add Voicemail to Call Queuing and Auto Attendant this is a important features for after hours calls for our helpdesk - is this possible to do? ...
I watched "Skype Academy: Auto Attendant" (Link to YouTube Video) published March 28, 2017 on YouTube and it contradicts what I've been seeing with regards to AA and VM.
Verbatim from a slide in the video prezo:
"Auto Attendant - provides automated interactive system for incoming calls...Can have an Operator or Voicemail as backup"
The speaker then indicates, in a subsequent slide, that after business hours, you can give callers an option to leave a voice mail from the Auto Attendant.
On that same slide, he also says that the "Operator can be Cloud PBX enabled user, Call Queue, Auto Attendant, or Voicemail"
Is it possible this is a planned feature?
Leonardo Wormull
Microsoft
MicrosoftI understood that if you select Transfert to "Person in your Company" and select a user if this user doesn't answer will automatically go to voice mail if this user was enable for VM
Yes, believe this was covered earlier, or in another thread. Basically need to have a user with UM/Voicemail enabled in your O365 tenant, then the AA routes to a "person". So it will costs you a full E3 license to enable UM/Voicemail.
What happens to the calls after the greeting?
-Disconnect-Redirect call-Play menu options promptIf you select Redirect Call, the options are Route to a Person In your company, Call Queue or AA.
If you select the person, of course, they need to be UM/Voice enabled and have the mailbox setup. We do this currently with another PBX that integrates with Exchange UM features in the cloud.
What I am needing is this.
If a user calls into a queue and its the IT Helpdesk and nobody is available I need it to go to a general our IT Group.
If someone calls the HR department and nobody answers it needs to go to the HR general mailbox
If someone calls into our company and doesn't answer we would like our CEOs assistant and our front desk person get the voicemail.
- Any updates to this?
As of now it looks like you need to add another cloud and PTSN user license. Which at $20 each is a lot for simple voicemail.
