Forum Discussion
Voicemail for Auto Attendant & Call queueing
Hello all, I really want to request that they add Voicemail to Call Queuing and Auto Attendant this is a important features for after hours calls for our helpdesk - is this possible to do? ...
Leonardo Wormull
Microsoft
MicrosoftI understood that if you select Transfert to "Person in your Company" and select a user if this user doesn't answer will automatically go to voice mail if this user was enable for VM
Yes, believe this was covered earlier, or in another thread. Basically need to have a user with UM/Voicemail enabled in your O365 tenant, then the AA routes to a "person". So it will costs you a full E3 license to enable UM/Voicemail.
What happens to the calls after the greeting?
-Disconnect
-Redirect call
-Play menu options prompt
If you select Redirect Call, the options are Route to a Person In your company, Call Queue or AA.
If you select the person, of course, they need to be UM/Voice enabled and have the mailbox setup. We do this currently with another PBX that integrates with Exchange UM features in the cloud.
What I am needing is this.
If a user calls into a queue and its the IT Helpdesk and nobody is available I need it to go to a general our IT Group.
If someone calls the HR department and nobody answers it needs to go to the HR general mailbox
If someone calls into our company and doesn't answer we would like our CEOs assistant and our front desk person get the voicemail.
- Any updates to this?
As of now it looks like you need to add another cloud and PTSN user license. Which at $20 each is a lot for simple voicemail.I don't see any different solution when you need it to route to voicemail box when not answered/or after pressing a button.
You still need a mailbox enabled with voicemail features to take a voicemail. That is an Exchange UM function.
Skype for Business in General, even a hosted 3rd party solution I was looking at didn't even seem to have that function either. They utilize Exchange UM/AA features. Maybe there are some other companies that can do this, Mitel etc..I know can. But Skype doesn't seem to have that in general across any platform.
They would have to implement an auto attendent function prior/outside of any other AA/Exchange UM function, that can take/implement a custom greeting you store, and then keep/store a voicemail in a format that is accessible or routable to somebody via SMTP.
This more of a traditional and newer cloud PBX feature that I've only found a few providers can do. MS Skype doesn't seem to be one of them unless a custom third party has implemented a work around for it, and none I've talked to have.
Good luck. I'm looking at hosted 3rd party Skype, not MS Cloud. Or somebody like Mitel cloud who can do these things. And some things are still not able to be met, like 4 digit dialing, except Mitel.
